HomeTrust Bank is highly praised for its friendly, professional, and helpful staff. Customers appreciate the welcoming atmosphere and the employees' ability to make banking easy and pleasant. Many reviews highlight the staff's attentiveness, knowledge, and willingness to go above and beyond to assist with various needs, including handling accounts with care and resolving issues efficiently. Several customers mention the friendly demeanor of employees, with some even noting special gestures like giving treats to pets. The bank's team is described as cheerful, accommodating, and always putting customers first. Long-term clients express satisfaction with the consistent quality of service and the supportive environment at the Roanoke Valley branches. Overall, HomeTrust Bank is regarded as a top choice for those seeking a friendly, professional, and customer-focused banking experience.
The staff goes above and beyond to help their customers in any capacity that they can. They are great!
September 2026
I had difficulty transferring money into a particular account. Ms Shelton saw it as a problem solving issue and did not quit until the issue was resolved. She is always polite, professional, and determined to help in any banking situation.
August 2026
I recieved superior customer care by Hometrust Bank and in particular, Mr. Collin McHugh on a crucial issue I was inadequately informed of. THANK YOU!!! You are my hero. Five stars for his thoughtful care, professionalism and support.
