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“I tried to book online but was having issues. I called and talked to Thomas. He helped me reserve my unit at an amazing price (literally half what other places quoted me) and was so patient and accommodating. The best customer service”
“Kadeem & Tori at Central dr were the most helpful & very patient with all of my concerns and needs!!! It’s hard to find people that are that caring and helpful!!! I’m so Grateful!!!”
“I have had a unit on Lynnhave Pkwy for over 18+ years. I was always treated with respect and kindness. I will say I am disappointed they haqve gone to an over phone/computer a sign up to rent a unit. No onsiite to get help, no on site security. I must say I was told that all sites are monitored by camera. And 1 site had someone who appeared to be trying to break in to a unit. The police were called, and arrived before they could access the unit. I hope it continues to be safe.
But I must say, I will miss the interaction with the on-site office help!!!!
REMEMBER: COMMIT RANDOM ACTS OF KINDNESS DAILY!!!!!”
“I am so pleased with my storage unit. MR. Hector WAS more then helpful working with me to secure a unit.
I can't thank him enough for his time and patience in helping me to navigate though the online process.
A pleasure to have worked with him.
An awesome personality, along with his service of excellence priceless. Thank you again Mr. Hector
Ms, Colette Blyther”
“I had the pleasure of being helped by Taquone, he was very kind and made me laugh to ease the frustration I was feeling about starting service online. We need more people like him that are able to defuse customers. Thank you for your help sir and may you continued to stay blessed!”
“I recently rented a Class B Box truck from this location. LJ in the office maintained communication from start to finish and was very prompt in her replies. I had an issue arise during my rental and the staff at this location not only resolved my issue, they went above and beyond and made sure I was beyond satisfied with the resolution. I was very pleased with the experience and would not hesitate to use them again for my next commercial rental needs.”
“Only issue I had was the dirt left inside uhaul from previous renters. Overall, very easy experience. Love the app to use for faster check in. Staff was wonderful. When moving this is my first choice to get a uhaul from.”
“Picked up truck & tow dolly. Females ROCK!! Tammy & August had awesome teamwork helping me put my car on the tow. Checking in Tammy was very friendly and very helpful with a southern twang. ☺ I recommend this place.”
“Super fast and great service from Jennifer and Lisa!!!! We bought a sofa on a deal and needed a UHAUL ASAP?We reserved online and in less than 30 minutes we had the truck and on our way to grab the sofa!!!! Thanks Ladies!!!!!”
“Great transaction, easy to find location, great customer service. Easy transaction no hidden fees everything was explained upfront. Truck was ready on time. Smooth sailing will definitely use this location if I need to rent a uhual again”
“Oceana Self Storage is an excellent U-HAUL dealer. The people are amazingly helpful and professional. The equipment is always in perfect condition, clean and fueled. We rent a truck here 2 times a year, so we have a pretty good sample size; every time, the same level of excellence.”
“Always great doing business with this particular Uhaul dealer for sure. Friendly, courteous, and helpful. Thank you for doing double duty and making it look smooth. Keep up the great work.”
“Given the mixed reviews for this location, I wanted to share a very positive experience. I needed a 12' truck to move my daughter's belongings from Virginia Beach, picking up more furniture/boxes from Charlottesville, and dropping off the items and truck in Northern Virginia. I was going to follow my husband in our personal car so that we'd have a ride back from NoVa.
When I showed up to pick up the truck, the woman/owner at the front desk helping me commented on how expensive the estimate was and worked with me to figure out an alternative which ended up costing less than half of the original estimate. (I'll also mention that the cost was less than the UHaul I originally reserved to pick up in Charlottesville and drop off in NoVa. I ended up cancelling that reservation because when I called the day before, UHaul was unable to 100% confirm theyd' have a truck for me.) We ended up making a round-trip back to drop the truck off in Virginia Beach (didn't need our personal vehicle). I was happy to get a 2023 truck which was practically new with only 23K on it. Thank you!”
“Chauntel at U-Haul was absolutely amazing and truly saved our move! We are a military family who had a reservation at Budget up the street. On the way to pick up the truck we reserved over a month ago, Budget called to tell us they had no truck available and there was nothing they could do.
Chauntel went above and beyond to make sure we were taken care of. Within 15 minutes, she had us set up and on the road with a truck. She was kind, professional, and genuinely cared about helping us during a very stressful situation.
We highly recommend U-Haul—and especially Chauntel, for anyone needing a reliable rental. Stay clear of Budget Rental. You can make a reservation there, but you likely won’t get the truck. Save yourself the time, stress, and frustration, and go straight to U-Haul!”
“Very amazing service and hospitality! This was me and my Fiancé’s first time renting. We needed a safe and spacious vehicle to get to NY for our baby shower and we couldn’t have enjoyed our drive with the car more? We want to thank Mr.Three for all the knowledge and information he gave us as well! We will be back soon to rent with Avis-Budget for our family vacations!?”
“I was having a really rough moment and phone customer service wasn’t helpful, so I came into this U-Haul location instead. Chris immediately made a joke that lightened my mood, and both Chris and Chantel B had such positive, calming energy. They fixed my issue quickly, made me feel at ease, and completely turned my day around. My experience with them was nothing less than amazing. I will definitely be renting from this U-Haul location again for my move next month.”
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“Been with this storage unit on shell road for a few years now, came in to upgrade and Darline was super helpful and went above to get me into a new unit, thank you very much”