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“Marlo’s was very friendly when I walked in. He was always available and around when I had questions. Very kind! He was so nice to work with when I found my couch ? then I got handed off to Techera who helped me pay and get everything settled. I walked in just to browse and left with a couch! Great selection to choose from and great prices.”
“So first off I changed my one star review after my sales associate, AJ made everything right so let me explain because I still have an issue with his manager. My wife and I bought $8500 worth of furniture and there were 2 pieces of the couch we weren’t sure if it would fit but AJ explained that we had 24hrs to return the pieces without being charged a 20% restocking fee. That was a big selling point. Unfortunately the pieces didn’t fit so after the delivery guys said they couldn’t take it back (CM Delivery service) I rushed to repackage the pieces and haul them an hour back to the store. When I got there AJ was at a different store if there’s so the manager was the one who helped me. From the start he was annoyed because I asked to have the refund be applied to my personal credit card (I split the payment between my Ashley card and the remaining balance on my visa) instead of my store card. He said we’d have to redo the contracts in order to refund it to my card which made zero sense. Then o notice the refund was $130 off. When I asked he said I was being charged 20% restocking fee. Even the woman at the drop off warehouse knew the policy because when I said I was rushing to beat the 24hr rule she said I was good to go. Obviously this was contrary to what AJ said so at that point I felt misled. Turns out, AJ was correct on the policy and I was contacted by Ashley’s customer care and was made whole by them. I’m glad this was resolved and I feel bad I was pissed at AJ thinking he did us wrong but ultimately it wasn’t his fault and he’s a stand up guy, a man of his word and I’d highly recommend him to anyone, the manager….. not so much.”
“Love shopping here for any furniture we need for the house. We have bought many things like bedframes, table set, dressers and couches. All these things have been made very well and have been through a lot but still hold up nicely. The quality of the bedframes we have bought are great and the prices are amazing. We always find a great deal. On our last visit, Lisa was amazing, she was so patient and so helpful at the same time. She gave us great ideas and options as well as kept in mind the price range and what we were looking for. Always a great place to shop for furniture.”
“Patrick was the best! He was friendly and welcoming with no pressure to buy tactics. He patiently explained all the different mattress and frame options. He let us take our time to try a variety of mattresses. He described the options and materials that the manufacturers offered. We had an enjoyable shopping experience! We appreciate the military discount as well!”
“I was greeted by Abe. He was very polite, curious and very professional. He was very helpful in trying find a set of mattresses for a single mother on hard times. Once we finalize what I thought that the young lady would appreciate. She clearly, wasn't and I had to canceled the delivery with Abe after all that work. Im truly sorry and hoping to repay the kindness that was shown to me when I came in. Thanks ABE!!”
“Our family has bought several mattresses at this location. We’ve always purchased with Tychiah, she is the BEST! All of our mattresses have been great. Tychiah was great at helping each of us in finding the best mattress for what we needed.”
“I had the best expierence ever at any furniture store that I've shopped at and thats because of Marcea she knew everything about what I was looking for and has the best customer service you could ask for i will always be a customer as long as she's here at rooms to go ... im going to refer all my friends and family to come see her if they need any home furniture”
“I hate shopping and the salesman got me in and out as quickly as possible while making sure I made a good and informed choice. Even told me to check if my mattress went on sale during the holidays and they’d refund me the difference. Can’t do better than that.”
“From. The time we walked into the store through the final order being placed, our experience was wonderful. Theresa is personable, professional and answered all questions and concerns.
Heads and tail over other furniture stores we visted.”
“I met Kwame and Michael, a man who is coming to the house to measure and make sure that I am buying the right furniture for the space! LOVED MY TIME WITH THEM BOTH! Kwame was adorable and very kind! Helpful in every way!”
“Came in for a camping ?️ cot and was greeting warmly and showed exactly what I was looking for, the owner was very nice and helpful. Great product great price would highly recommend ?”
“After going to multiple furniture stores looking for a leather couch and matching recliner found it at Haynes! Told sales lady what I was looking for and the first one I fell in love with. Bonus was a July 4 sale so was a lot cheaper than figured would spend. Not only that but had recliner, massage and heat perfect for my back! Highly recommend!”
“I worked with Alison from the Lynnhaven store and she was absolutely wonderful to work with. I couldn’t be more happier!! I definitely would refer her and Sleep # beds to my friends and family. In addition, she made sure I was getting my holiday discounts and kept me aware of other promotions. Personally, I don’t like shopping but Alison made it fast and easy.”
10:00 AM - 7:00 PM
1220 Baker Rd, Virginia Beach
Mattress Stores
“I recently purchased a Sectional from Mattress Fox, and it I'm so happy with the quality and comfort. It fit perfectly our existing furniture, and I must comment on how exceptional the quality of service was. I definitely will be coming back for future needs.”
“My visit was informative and the sales man working the floor was respectful and not at all pushy. I would recommend this store to anyone looking for a quality mattress.”
“Barry sold me a buffet table and the process couldn’t be anymore smoother. He didn’t haggle or anything. And he was polite as well as patient when explaining the delivery process since they use a third-party white glove delivery company which did a good job too.”
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“Great customer service. Your team member Abe was very well trained as well as experienced in just what my husband needed. Your prices were also better than Haynes and Value City. Abe was very welcoming warm and compassionate to our needs. We will refer our family and friends to Mattress Firm fro this point on”