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“Came in today looking for couches. Was helped by Marlos and found just what we were looking for at a great price. Marlos had great customer service and was eager to help us through the process. Definitely will be back.”
“So first off I changed my one star review after my sales associate, AJ made everything right so let me explain because I still have an issue with his manager. My wife and I bought $8500 worth of furniture and there were 2 pieces of the couch we weren’t sure if it would fit but AJ explained that we had 24hrs to return the pieces without being charged a 20% restocking fee. That was a big selling point. Unfortunately the pieces didn’t fit so after the delivery guys said they couldn’t take it back (CM Delivery service) I rushed to repackage the pieces and haul them an hour back to the store. When I got there AJ was at a different store if there’s so the manager was the one who helped me. From the start he was annoyed because I asked to have the refund be applied to my personal credit card (I split the payment between my Ashley card and the remaining balance on my visa) instead of my store card. He said we’d have to redo the contracts in order to refund it to my card which made zero sense. Then o notice the refund was $130 off. When I asked he said I was being charged 20% restocking fee. Even the woman at the drop off warehouse knew the policy because when I said I was rushing to beat the 24hr rule she said I was good to go. Obviously this was contrary to what AJ said so at that point I felt misled. Turns out, AJ was correct on the policy and I was contacted by Ashley’s customer care and was made whole by them. I’m glad this was resolved and I feel bad I was pissed at AJ thinking he did us wrong but ultimately it wasn’t his fault and he’s a stand up guy, a man of his word and I’d highly recommend him to anyone, the manager….. not so much.”
“Bought a mattress and pillows from the Red Mill location. It was a very quick and helpful experience, all thanks to Roy who helped me out greatly. If you’re looking to sleep a little better, head here and ask for Roy.🙂”
“Ericka was absolutely wonderful to work with. She helped us so diligently in selecting the perfect living room furniture, taking the time to understand our style, preferences and needs. She was extremely patient as well as knowledgeable and never made us feel rushed throughout the process. Her recommendations were thoughtful and made the entire experience enjoyable and stress-free. Thank you Ericka for your excellent service and expertise.”
“I had the best expierence ever at any furniture store that I've shopped at and thats because of Marcea she knew everything about what I was looking for and has the best customer service you could ask for i will always be a customer as long as she's here at rooms to go ... im going to refer all my friends and family to come see her if they need any home furniture”
“Patrick provided us with a great experience while we were looking for a mattress. We came in knowing what we wanted and he showed us lots of options. We didn’t feel pressured and found his expertise to be very helpful.”
“Wonderful employees and a great business. They worked with us choosing the correct mattress after the first one was not a good fit. Amazing group of people to work with.!!”
“Walked in to see the products and Dameian was such a great salesman, took his time to let us try the mattresses he had on hand based on our needs that we walked out satisfied with our purchase.”
“Roy took care of my cousin who came to have his mattress replaced at Atlantic Shores retirement home.
The gentleman not only took care of Billy, he made certain the delivery and the set up was done perfectly.
Trying to manage this sequence of events from purchase to installation from 200 miles away was not a problem because Roy was involved
No gimmicks or upsell tricks, which could have been part of the “pitch”. Roy is a trusted professional, many thanks Rick Wilkins”
“Mr. K. Otoo was very professional, knowledgeable about the furniture, and he was friendly. Kwane helped me to have a very pleasant shopping experience. He was extremely patient with me as I pondered about the two rooms of furniture selections.”
“The salesperson Blanche was extremely helpful and truthful in helping us pick out two recliners. If we need other items at a later date, we will surely be asking for her. She spent time explaining things and overall was awsome.”
“Came in for a camping ?️ cot and was greeting warmly and showed exactly what I was looking for, the owner was very nice and helpful. Great product great price would highly recommend ?”
“I worked with Alison from the Lynnhaven store and she was absolutely wonderful to work with. I couldn’t be more happier!! I definitely would refer her and Sleep # beds to my friends and family. In addition, she made sure I was getting my holiday discounts and kept me aware of other promotions. Personally, I don’t like shopping but Alison made it fast and easy.”
10:00 AM - 2:00 PM
1220 Baker Rd, Virginia Beach
Mattress Stores
“I recently purchased a Sectional from Mattress Fox, and it I'm so happy with the quality and comfort. It fit perfectly our existing furniture, and I must comment on how exceptional the quality of service was. I definitely will be coming back for future needs.”
“Shout out to Clinton Johnson - 5 stars for helping me
Bought My Mattresses here... King Split fully Operational with Lights
Yes , you can still flip them...”
“Barry sold me a buffet table and the process couldn’t be anymore smoother. He didn’t haggle or anything. And he was polite as well as patient when explaining the delivery process since they use a third-party white glove delivery company which did a good job too.”
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“Abe greeted us as we came in . He finished with the customer he was waiting on and came right over to us. He asked all the right questions to find out what we needed in a mattress and then showed us a few different options. Abe answered the questions we had. Anyone who needs a mattress should go in and see him.”