“Came in today looking for couches. Was helped by Marlos and found just what we were looking for at a great price. Marlos had great customer service and was eager to help us through the process. Definitely will be back.”
“Bought a mattress and pillows from the Red Mill location. It was a very quick and helpful experience, all thanks to Roy who helped me out greatly. If you’re looking to sleep a little better, head here and ask for Roy.🙂”
“So first off I changed my one star review after my sales associate, AJ made everything right so let me explain because I still have an issue with his manager. My wife and I bought $8500 worth of furniture and there were 2 pieces of the couch we weren’t sure if it would fit but AJ explained that we had 24hrs to return the pieces without being charged a 20% restocking fee. That was a big selling point. Unfortunately the pieces didn’t fit so after the delivery guys said they couldn’t take it back (CM Delivery service) I rushed to repackage the pieces and haul them an hour back to the store. When I got there AJ was at a different store if there’s so the manager was the one who helped me. From the start he was annoyed because I asked to have the refund be applied to my personal credit card (I split the payment between my Ashley card and the remaining balance on my visa) instead of my store card. He said we’d have to redo the contracts in order to refund it to my card which made zero sense. Then o notice the refund was $130 off. When I asked he said I was being charged 20% restocking fee. Even the woman at the drop off warehouse knew the policy because when I said I was rushing to beat the 24hr rule she said I was good to go. Obviously this was contrary to what AJ said so at that point I felt misled. Turns out, AJ was correct on the policy and I was contacted by Ashley’s customer care and was made whole by them. I’m glad this was resolved and I feel bad I was pissed at AJ thinking he did us wrong but ultimately it wasn’t his fault and he’s a stand up guy, a man of his word and I’d highly recommend him to anyone, the manager….. not so much.”
“Ericka was absolutely wonderful to work with. She helped us so diligently in selecting the perfect living room furniture, taking the time to understand our style, preferences and needs. She was extremely patient as well as knowledgeable and never made us feel rushed throughout the process. Her recommendations were thoughtful and made the entire experience enjoyable and stress-free. Thank you Ericka for your excellent service and expertise.”
“I had the best expierence ever at any furniture store that I've shopped at and thats because of Marcea she knew everything about what I was looking for and has the best customer service you could ask for i will always be a customer as long as she's here at rooms to go ... im going to refer all my friends and family to come see her if they need any home furniture”
“Patrick provided us with a great experience while we were looking for a mattress. We came in knowing what we wanted and he showed us lots of options. We didn’t feel pressured and found his expertise to be very helpful.”
“If you’re on the fence about getting a fiberglass pool, allow me to shove you gently—but with enthusiasm—into the deep end. This thing is AMAZING. I thought I was buying a pool; turns out I accidentally purchased a vacation that lives in my backyard and doesn’t judge my dad-bod.
Installation was fast enough that I’m still suspicious someone used magic. One day there was dirt. The next day there was a gleaming blue invitation to happiness just sitting there like it had always belonged.
The surface is smoother than my best intentions, the steps are perfectly placed, and the water somehow feels fancier than regular water. I used to dream about tropical getaways. Now my getaway is ten steps outside my back door, and the commute is delightfully traffic-free.
Unexpected side effects include:
• Kids suddenly think I’m the coolest person alive
• Neighbors who “just happen to be walking by” a LOT more often
• My lawn is jealous because it no longer gets any attention
Maintenance? Practically nothing. I spend more time pretending to check chemicals than actually working, which is how I prefer all projects to go.
If you’re wondering whether a fiberglass pool will change your life, yes. It will. You’ll laugh, you’ll float, you’ll question why you waited this long, and you’ll consider naming it because it basically becomes part of the family.
11/10. Would buy again, but I don’t need to—because this thing is built like it plans to outlive me.”
“Wonderful employees and a great business. They worked with us choosing the correct mattress after the first one was not a good fit. Amazing group of people to work with.!!”
“Nicole and Sabrina are a great team. They are professional, kind and provide great communication. They are creative designers and I will always recommend their service!”
“Ray Johnson’s team has been great, the Monessen brand, though, is complete garbage!
Myself and 2 of my neighbors have the monessen fireplaces and every two years, like clockwork, the controller fails! The controllers are expensive and time consuming to replace.
Stick to one of the other brands! I’ve become an expert fireplace repair technician! I just put the third controller in my, the second in one neighbor’s and within a month or so a third one in my other neighbor’s.
Super frustrating, especially living on the Eastern Shore, where no one will service anything.
My last fireplace went 15 years without any failures.”
“Mr. K. Otoo was very professional, knowledgeable about the furniture, and he was friendly. Kwane helped me to have a very pleasant shopping experience. He was extremely patient with me as I pondered about the two rooms of furniture selections.”
“The salesperson Blanche was extremely helpful and truthful in helping us pick out two recliners. If we need other items at a later date, we will surely be asking for her. She spent time explaining things and overall was awsome.”
“I want to take a moment to recognize the outstanding customer service I received at Grand Furniture. My salesperson, Sparkey, was absolutely phenomenal!
From the moment I walked through the door, he treated me with kindness, respect, and genuine care. He was knowledgeable, patient, thoughtful, and extremely professional. He took the time to answer all of my questions and made sure I found exactly what I needed without ever making me feel pressured.
In today's world, exceptional customer service can be hard to find, but Sparkey truly exceeded every expectation. His dedication, commitment, and positive attitude are a tremendous asset to Grand Furniture. Employees like him deserve to be recognized and celebrated for the difference they make.
Thank you, Sparkey, for going above and beyond. Your warmth, professionalism, and outstanding service made my shopping experience a memorable one. I will gladly recommend Grand Furniture to my family and friends because of the exceptional care I received from you!
Tawanda”
“A most pleasant experience purchasing several pieces with exceptional advice and assistance throughout the entire process. No pressure sales and genuinely nice people. Highly recommend.”
“Came in for a camping ?️ cot and was greeting warmly and showed exactly what I was looking for, the owner was very nice and helpful. Great product great price would highly recommend ?”
“Ethan Allen furniture and rugs consistently offer wonderful, long-lasting quality. Their designer services are top-notch, and the delivery process is spectacular. I have been a customer for 50 years and am always pleased with my purchases.”
9:30AM - 3PM
3972 Holland Rd #103, Virginia Beach
Furniture Stores
“Roy is awesome! I’ve brought several items from him over the years. Not only does he have quality gently used furniture items, He also offers a moving service that I used recently.
Roy and crew were on time, moved my items with extreme care, and were done in two hours. My items arrived at my new home without incident nor damage. He is ALOT cheaper than several moving companies that I contacted and extremely professional.
You will not regret shopping his store nor having him move you. I one hundred percent would recommend him over and over again!”
“Bought a couch from here and was extremely satisfied with the friendly customer service and the quality pieces at affordable prices! Loved that we could walk in, find what we wanted and walk out with the product the same day! No waiting 2-3 weeks like other furniture stores. They even went to the warehouse and got a couch that was wrapped and had never been on the show floor for me. Will absolutely shop with them again. Highly recommend!”
“We bought our first piece from Benevolent Design Co about five years ago—a kitchen table that we fully expect to have for the rest of our lives. Shortly after, we came back for a coffee table, and the same is true there as well.
Since then, they’ve also built and installed a large butcher block counter for us and we’ve purchased shelving—all of it outstanding quality. Every piece is beautiful, solid, and clearly made to last.”
“I worked with Alison from the Lynnhaven store and she was absolutely wonderful to work with. I couldn’t be more happier!! I definitely would refer her and Sleep # beds to my friends and family. In addition, she made sure I was getting my holiday discounts and kept me aware of other promotions. Personally, I don’t like shopping but Alison made it fast and easy.”
8:30AM - 5PM
4525 Columbus St Ste 101, Virginia Beach
Furniture Stores
10:00 AM - 7:00 PM
1220 Baker Rd, Virginia Beach
Furniture Stores
“I recently purchased a Sectional from Mattress Fox, and it I'm so happy with the quality and comfort. It fit perfectly our existing furniture, and I must comment on how exceptional the quality of service was. I definitely will be coming back for future needs.”
“Shout out to Clinton Johnson - 5 stars for helping me
Bought My Mattresses here... King Split fully Operational with Lights
Yes , you can still flip them...”
“I went here shopping for furniture not expecting to find much (I'm picky), but I was shocked by how many quality items there were. I ended up purchasing two dressers in one day, and three years later, they are still some of my favorite pieces in my home.”
“My husband and I were highly impressed with the Ashley furniture store in Greenbrier in Chesapeake. Our sales person, Jasmine, was immediately attentive as we walked in the door, but did not aggressively pressure us. She was available to give information and allow us to shop on our own. She checked back with us to see if we needed help and when we did, she got us answers immediately. She walked us through the process of buying the chairs we had come to purchase and was very friendly and efficient. Further, we had excellent service at the checkout desk, at the warehouse picking up our furniture, and even when I called in to request this survey link. I had never been to this store before, but we definitely will be back!”
“Barry sold me a buffet table and the process couldn’t be anymore smoother. He didn’t haggle or anything. And he was polite as well as patient when explaining the delivery process since they use a third-party white glove delivery company which did a good job too.”
“I have worked with Kettler for years for all my projects. The products offered are great quality and comes with a very knowledgeable sales representative to help you. Great job on The James at Springline Richmond Parker! I look forward to working with you on the next one.
Deborah Lutz, Interior Designer
U&I Home Decorating”
“Abe greeted us as we came in . He finished with the customer he was waiting on and came right over to us. He asked all the right questions to find out what we needed in a mattress and then showed us a few different options. Abe answered the questions we had. Anyone who needs a mattress should go in and see him.”