Navy Federal Credit Union is a trusted financial institution that primarily serves the armed forces, DoD members, veterans, and their families. Known for offering great rates, discounts, and award-winning 24/7 member service, it emphasizes supporting those who serve. With over 350 branches worldwide, members are welcomed into a community that understands military life and values. The reviews highlight the helpful and friendly staff, who consistently provide excellent customer service. Customers appreciate staff members who are patient, understanding, and attentive, even in busy or stressful situations such as cashing checks, depositing money, or discussing sensitive issues like fraudulent charges. Many reviews mention staff members going above and beyond, explaining everything clearly, and making sure members get what they need in a friendly manner. The atmosphere in the branches is described as welcoming and enjoyable, with staff offering personalized assistance and making members feel valued. Overall, Navy Federal Credit Union stands out for its dedication to members, its support for military personnel, and its commitment to providing helpful, respectful, and caring service at every visit. Insured by NCUA, it continues to be a reliable choice for members seeking financial services tailored to their unique needs.
Ms. Nai was very helpful , very positive and patient with us. As well Ms. Melanie she was very nice and helpful as well. Both of the employees showed professional customer service. I was completely impressed with their professionalism. And even though you cant speak that well in English they both try to understand and... read full comment
August 2025
I love everything, except the slow a.t.m.s, fix that, and u have a winner.
January 2025
Elizabeth is the bomb! Everything is so simple when dealing with her. I've never been treated so fairly and nicely. She is the shining example of a nfcu employee. In fact I dislike going to any other location. I have found a home. It's here on Holland Rd in Virginia Beach.
