O'Reilly Auto Parts store #5038 in Virginia Beach, Virginia, offers a wide range of auto parts, tools, and accessories, along with helpful store services. Customers appreciate the friendly and attentive staff, who go above and beyond to assist with their needs. Several reviews highlight the excellent customer service, with staff members providing personalized help, answering questions, and even assisting outside the store, such as installing a license plate screw. The store is known for its availability of hard-to-find parts, like alternators, and its willingness to help customers compare pricing and options. They also provide services such as free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. Additionally, the store resurfaces brake rotors and drums and offers a free Loaner Tool program with a refundable deposit for specialized tools. Customers from different states have praised the consistent quality of service, noting staff members like Nadia and JJ for their helpfulness and friendliness. Overall, the Virginia Beach O'Reilly Auto Parts is recognized for its attentive staff, reliable service, and the convenience of a well-stocked store with knowledgeable employees.
Sergio and (forgive me but I didn't the lady name) is the definition of restoring humanity! Above Professional and exceeded customer service!!!
April 2025
Needed an alternator for an 87 Camaro. They were the only ones to come thru for me. Other stores didn't even list the part
February 2024
I dealt with JJ at the Lynheaven Pky store in Virginia Beach. JJ was very helpful, the first time I ever dealt with O Reilly’s was in Spring Hill, Florida in 2020. They were also very good. I am very pleased with the service at O Reilly Auto Parts
