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“They were awesome when we entered, great harworking people! They were so determined and dedicated to solve our phone problem. And did everthing they could to solve it. And ofcourse they helped find a solution. Definitely worth going instead of calling.”
“Their service was EXCELLENT!! Upgraded our phones. Walked us thru setup and the whole 9 yards. Told us about all the special pro-mo's that we were entitled to. Including interest free for a number of months. ???”
“If you’re having an issue with Cox i recommend coming to their store front. My experience could not have been smoother and more professional. My 5 star rating is for this location and the employees here.
I’ve been dealing with a number of issues with Cox over the last 3 months. I had issues go unresolved or arise from using their chat, phone (overseas call centers of course), automated texts, emails, and a very very rude local contractor. I was charged wrongly for 3 months of service, and told that I needed to hand in equipment Id purchased on amazon and at Best Buy.
Stepping into the store resolved my issues and showed me that I should’ve just set aside the time to go to the store when this all started.
I was ready to go to the BBB with how infuriating the call centers and local contractor texting me had become.
I’m writing this because I really feel the staff at this location deserve some credit for reversing my completely negative interactions with Cox over the last 3 months.”
“Transferring old phone to new phone and buying a case was easier and more pleasant than I thought it would be. John Kreis was very knowledgeable and helpful. Later visit for a couple of follow-up questions with Casey and Marco was good as well.”
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“I recently bought a new iPhone at this store and had an excellent experience. Selena set it up for me and transferred everything over from my old phone. She is helpful and professional.”