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“Exceptional Service – Ask for Janice!
Janice at the AT&T store in North Williamsburg provided the best customer service I have ever experienced in all my years as an AT&T customer.
We were visiting from out of town for the holidays and only had a short window of time, yet we came in with a very complex list of things we needed: changing the last name on my account, transferring my husband’s phone from another carrier, replacing my phone, transferring all the data, and purchasing a new Apple Watch. On top of that, we ran into major issues getting my husband’s phone unlocked from the other carrier, which turned into an unexpected ordeal.
What made the experience even more impressive was that Janice was the only employee working in the store at the time. Somehow, she managed to take care of us while also assisting other customers, and she gave everyone the same high level of attention, professionalism, and care.
Through it all, Janice stayed with us the entire time. It became an all-day process, yet she never rushed us, never passed us off, and never lost patience. Her knowledge, persistence, and ability to manage multiple customers seamlessly were outstanding. She truly knows her stuff.
In all my years with AT&T, I have never experienced this level of service and expertise. Janice is a five-star-plus employee, and that store is incredibly lucky to have her. If we could bring her back to the DFW area with us, we absolutely would.
If you visit this store, ask for Janice — she is exceptional.”
“I took my phone there to get the charging port repaired. I have a Samsung android, and the cord was not making good contact with tab that it slides over.
Tab was replaced, and I was on my way in no time. Highly recommend Cell Phone Zone!”
“The store was amazing. Everyone was very Helpful and kind and they helped me with every Keke request I had and it was very pleasurable. Thank you ATT for the wonderful team and special thanks to Jerrl for helping me order my phones and watches.”
“Store was well maintained, clean, and friendly staff. They lacked some live demo units as well as mock units so I couldn't see the phone I wanted. I ended up going to another location that had the Motorola device I wanted to see.”
“I highly recommend this boost mobile location at premium outlet williamsburg, the customer servisce was great I am with boost mobile almost 3 year I am happy for the service only paying $40 for unlimited plan,”
“They were awesome when we entered, great harworking people! They were so determined and dedicated to solve our phone problem. And did everthing they could to solve it. And ofcourse they helped find a solution. Definitely worth going instead of calling.”
“I went there to buy two lines over the course of 2 days, both employees I talked with were very professional and told the other employees I would be there the next day. They saved my information and the specific phone I wanted to buy just for me. One guy was helping 6 customers at once including me and helping us all very efficiently and professionally. Very good phone store and deals as well.”
“Their service was EXCELLENT!! Upgraded our phones. Walked us thru setup and the whole 9 yards. Told us about all the special pro-mo's that we were entitled to. Including interest free for a number of months. ???”
10AM - 4PM
5110 Main St, Williamsburg
Mobile Phones
“Had a problem with my line with an 811 contractor and Missy [manager of 5110 Main St store, Williamsburg] heard my complaint and pointed me in the right direction. Followed her instructions and problem is on the way to getting resolved. Great store, taken care of promptly and efficiently.”
“if you want to feel welcomed and the best experience help with in looking for devices and more Jada, Charles, and Jordan are yall’s go too. Best customers service experience and honestly really kind hearted people check this store out for 10/10 experience ? please don’t walk but run to this T-Mobile!”
“Transferring old phone to new phone and buying a case was easier and more pleasant than I thought it would be. John Kreis was very knowledgeable and helpful. Later visit for a couple of follow-up questions with Casey and Marco was good as well.”
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“I recently bought a new iPhone at this store and had an excellent experience. Selena set it up for me and transferred everything over from my old phone. She is helpful and professional.”