Mobile Phone Accessories in Williamsburg, VA

“Exceptional Service – Ask for Janice!

Janice at the AT&T store in North Williamsburg provided the best customer service I have ever experienced in all my years as an AT&T customer.

We were visiting from out of town for the holidays and only had a short window of time, yet we came in with a very complex list of things we needed: changing the last name on my account, transferring my husband’s phone from another carrier, replacing my phone, transferring all the data, and purchasing a new Apple Watch. On top of that, we ran into major issues getting my husband’s phone unlocked from the other carrier, which turned into an unexpected ordeal.

What made the experience even more impressive was that Janice was the only employee working in the store at the time. Somehow, she managed to take care of us while also assisting other customers, and she gave everyone the same high level of attention, professionalism, and care.

Through it all, Janice stayed with us the entire time. It became an all-day process, yet she never rushed us, never passed us off, and never lost patience. Her knowledge, persistence, and ability to manage multiple customers seamlessly were outstanding. She truly knows her stuff.

In all my years with AT&T, I have never experienced this level of service and expertise. Janice is a five-star-plus employee, and that store is incredibly lucky to have her. If we could bring her back to the DFW area with us, we absolutely would.

If you visit this store, ask for Janice — she is exceptional.”

“Got caught up in the rain and had a cracked back screen that started leaking water in. I thought my phone was done for I took it here and he walked me through what was wrong (camera lens had water, my Bluetooth and WiFi component was fried, and my Face ID might not work). This man is an angel how he resurrected my phone from the dead he fixed everything! Very helpful and knowledgeable if ya go for a run in the rain like a dummy (aka me) and mess up ya phone please go here.”

“Stopped by over a lost phone (thanks, verbolten!) and Jerrl was fantastic. He had me up and running on a new one in no time, while assisting multiple other customers too.

He made a stressful afternoon super smooth and I hope he knows how much we appreciated him!”