The Original Mattress Factory is an employee-owned business that offers high-quality, hand-built mattresses and box springs directly from its local factory. Customers can enjoy better prices compared to mainstream brands, thanks to the factory-direct model. The company specializes in two-sided, flippable mattresses made with top-quality materials, paired with flexing box springs that enhance comfort and durability. They also provide custom-sized mattresses for unique needs such as RVs, campers, boats, and antique beds. The shopping experience is designed to be no-pressure and honest, with staff like Ken providing helpful guidance and education to customers. While most reviews highlight positive experiences, some customers have expressed disappointment when the delivered mattress did not match the store model, resulting in dissatisfaction. However, the company has shown responsibility in resolving issues, such as fixing damages caused during delivery. Overall, The Original Mattress Factory is known for its quality products, honest service, and commitment to customer satisfaction.
Very friendly service. In and out in under 30 minutes.
December 2023
I had a bed delivered and the driver ran over our well, the company took responsibility outright and made good on their promise to fix it. There are very few companies these days that are honest and responsible and this is one of them. Any mattresses I need in the future will be from them.
July 2023
I had a wonderful experience buying a mattress from The Original Mattress Factory. Thank you so much, Ken!
