9 AM - 7 PM
2621 S Pleasant Valley Rd Ste 100, Winchester“I have just started to get service from T-Mobile and I am especially satisfied by their customer service. Their Internet may not be as fast as Xfinity but their effort in solving your problems is excellent. I must mention Noel who helped me to set up my account to make online payment. He went out of his way to make sure I was okay and that says a lot about this company. I recommend this company highly”
10AM - 8PM
139 Market St, Winchester“I came by to your store to purchase a phone. Was served by Sean who went out of his way to assist way beyond the purchase of the phone. Truly a rare gesture. Prof. Ole-Ronkei from Kenya”
9AM - 7PM
257 Market St, Winchester“Excellent customer service!Candace was instrumental in getting a fraudulent purchase removed and suspended from my account when the corporate store did nothing to correct their error.”
10AM - 7PM
2021 S Pleasant Valley Rd, Winchester“We arrived and were greeted by the Manager. The sales rep began our order and then it became a little cumbersome. The Manager took over and worked our order and while we waited made sure the other customers were acknowledged and taken care of. We appreciated their time and assistance in switching over.”
“For a long time Winchester Wireless was the only internet service with unlimited data available to me. From day one customer service was always terrific. Speeds were not always great, but we're usually enough for us to watch Netflix. Gaming was not great, sometimes it worked ok but other days were solitaire days. I recently got starlink so I did cancel my service, but still think Winchester Wireless is a good service.”
“Thank-you Ed for patience with my elderly father this weekend. Very much appreciated. His phone was going straight to voice-mail. I had rushed in panic to him. You given us a great customer service”
9AM - 5PM
250 Airport Rd, Winchester“Update: Thank you so much Wave2Net for upgrading our equipment and making things right with our service! After being a customer for 4+ years, I didn't want to have to find another internet provider!!Worst service ever, prove me wrong. Been with out service since Thursday morning and no way to get in touch with anyone!!”
10AM - 8PM
2504 S Pleasant Valley Rd, Winchester“Short wait for service, but worth the wait! Both young men were helpful and were able me get in contact with the department of security to help address a huge issue. This was worth the trip over there, vs. the HOURS I WAS ON THE PHONE with absolutely NO RESOLVED issue. Thank you both for caring and addressing this issue.”
“Verizon should thank their Team Member, Kyle Case, for obtaining a new customer today! He went far beyond expectations and ended up with a new Verizon Wireless customer whom otherwise would have went to another carrier. Customer Service skills were awesome.”