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“This place is amazing. The staff is extremely friendly and knowledgeable. My Wife was wanting to get a pair of boots, they had the style but not the color she wanted in stock. The ordered them and called us the second they arrived. She needed to get the shafts stretched out, they took care of that super fast and my Wife loves how the boots fit after. When it comes time to buy my first cowboy hat I will for sure be buying one there. They have a customer for life.”
“Tawnya, misty and Jenny are absolutely sweethearts and always make my trip to coach worth it . I keep coming back because they have the best attitudes and always make me feel so welcome.”
“I was in a last minute bind to get shoes for my child and this shop saved the day. While my purchase was slightly more expensive than what I could order off Amazon, getting the right fit and quality was worth it. Bonus is the ability to support a small local business. Great customer service, cozy shop and education/ explanation for a newbie dance mom. 😅”
“Zara , Dylan , and Jake were super helpful and understanding when me and my husband were shopping ! Jake helped my husband find a shirt in his size and brought out more options he might like and he did ! :) Zara and Dylan checked us out and we’re super helpful and helped explain what my benefits were when signing up to join VANS ! They’re awesome !! Would shop here again with their such helpful staff”
“They ship very quickly and often for free. Return was free when I didn't expect it to be, and the return window was much longer than I had expected. I don't like that they change the fit of certain styles or get rid of completely when they fit me so well. At present, their One LT sneaker is the only shoe that fits my foot due to a massive bunion, but I've heard it's on the chopping block, and recently I've ordered it, and they changed the fit of it, necessitating my return.”
“Glecy, Kylie, Maria, & Mya:
always go out of their way to help me. I walk almost daily at the Outlet Mall-Auburn , Wa. I shop at the Columbia Outlet location & at the Columbia.com web site. I’m a “Titanium” rated Columbia and love the clothing-very functional and classic. Thanks Klecy and all the folks at the Columbia Outlet Store in Auburn, Wa.”
“This is one of my favorite brands for purchasing baby clothes. The quality of the clothes is always good, the colors are beautiful, and usually they fit very well. I love the cute outfit combinations they setup for display or that they sell all together. Sometimes they offer very good discounts too. In this particular store, everything was clean and organized. The staff was nice. They even had a big “Tic-Tac-Toe” board so you could keep your little ones entertained. Once we found what we were looking for, the service was super fast!”
11AM - 8PM
1101 Outlet Collection Way, Auburn
Shoe Stores
“Great store with huge collection. Its tough to find size s everywhere, this store will surprise you with you size and style. The quality is also to be mentioned, not the see-through type.A little pricey but its worth it. I will definitely visit again.”
“Sarah was at the front desk and I needed help with finding shipping receipts and she went the extra step to give a help line number and also gave me a new receipt! From the lovely welcome of Kaylee and willingness to help my friends and I. Thanks Auburn mall Journeys!!!”
11AM - 8PM
1101 Outlet Collection Way, Auburn
Shoe Stores
“Had a great experience bogo deal was great. Max was great he help me get shoe that I couldn’t reach and was very helpful everyone was friendly and nice great experience will be back!”
“Sales staff (Sam, Eleah) provided excellent and knowledgeable help over a long distance call, and found me the exact shoe I needed, to be purchased locally by my son. I can't praise them enough for their excellent service. AND if that was not praise enough, the price was about HALF of what I was expecting. This is why I am a return customer. Thank you so much.”
“First time at this location and mall. Asked Timothy to see if my wife's shoe had a different size. Timothy's customer service experience exceeded all our expectations and was able to locate what we were looking for and then some.”
“Today was a hectic day and when I went into Famous Footwear I was overwhelmed. I was searching for matching shoes left and right because it's an outlet and they have many shoes out and about, which is totally understandable. However, if it wasn't for this WONDERFUL WONDERFUL Sales Lead Maliegha, I wouldn't know what to do and probably would have left. She went above and beyond to help me and my daughter find shoes, contact different stores and so on. She definitely knows what great customer service is. If you are reading this Maliegha, I really really appreciate all of your help. You are indeed awesome and please keep up the great work.”
“I went to the mall today. Purchased some items. I just wanted to say the customer service was excellent! The SA was very helpful and professional. Just as good as the Luis vuitton store. Went to Coach afterwards and their customer service was none. Hats off to Michael Kors. Will definitely be back.”
“Been here a few times, but hadn't bought anything in a couple of years from this store. Today (5/15/23), happened to find some great deals on Men's Basketball shoes that I couldn't pass up!! Dropped by to look for some quality shoes on sale and found 3! Paid a total of $175 for the 3!!! Original prices would have totaled over $350, so a wicked great deal! Half price. Pretty happy about that.”
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“Great store, they have nice clothes they are a little pricey but worth it for the quality in my opinion, the workers are quite friendly and helpful if you shop there a lot totally recommended setting up an account and getting the app so you can collect point”