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“Huge shoutout to Manny and Aurelia! They were extremely friendly and helpful!
Made our visit smooth and efficient. No issues, highly recommend this location for any of your shipping needs.”
“After being turned down by another UPS store, the customer service rep at this store was so polite and helpful. We got our label printed. Thank you so much for your great customer service.”
“Only saw 1 handicap parking space at this strip mall and it was 11 spots away from the door. The entrance does not have automatic openers so another customer has to open and hold the door for anyone with difficulty walking or opening heavy doors. The shop was very crowded with people waiting for services at 1pm on a Saturday. There are a few chairs but more people than seats. Came here for fingerprinting because it's 1 of only a few places who do this on Saturdays. They sell packing/shipping supplies, have mailboxes, and ship UPS, FedEx, DHL, and UPS. Understaffed but staff was quick, nice, and professional.”
“Had them ship a small fragile item (engine control unit) and pack it for me. Took all of 3 minutes. The price I paid ($40 altogether including shipping) was worth not looking for the bubble wrap tape and box that they included and there was no line. Time saved was worth the price in my opinion.”
“I have no clue how this place got any bad reviews!?! I've been using them daily for 8 solid yrs& i have literally known every single employee during those yrs. They go WAY above and beyond for me and always have... Of course, I'm super friendly to them and I speak to them like human beings, but I've witnessed ppl be heinously rude to them. They never lost their temper with the rude customers, either. I did, however. These ppl are saints. If I'm shipping something important, i ONLY trust UPS Factoria. It's always on time, they never have ever lost a pkg of mine. I mean, they treat me like family. That's why I spend the money on a box there. Are they the very cheapest place in the world? No, but you get what you pay for in the mail world. How important is your stuff to you? Mine's important so it's nothing less than UPS Factorja for me. Always the best. Id give this place and every employess 10 stars and a vacation if I could. Use them. You won't regret it.”
“My go to UPS store for all packages, notary work, passport photos and international and domestic shipping.
Mr and Mrs K are some of the nicest and hardest working UPS owners that I have met. Courteous and friendly and very knowledgeable. Service and solutions oriented and open 7 days a week.”
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“Fast, kind and efficient staff at this location. Very helpful with tons of good tips for customers. I would recommend this place to anyone, especially if you are dealing with something valuable.”