Verizon offers a wide range of mobile, 5G home internet, and business services at their Bellevue store and online. Customers can conveniently schedule in-store appointments or place orders online with options for free 2-day shipping, express lockers, and same-day delivery. Verizon is known for its unparalleled customer support. Employees like Kayla have been praised for their dedication, expertise, and problem-solving skills. Despite not being Verizon customers, Kayla went above and beyond to help resolve a complex issue, demonstrating exceptional communication, empathy, and a bias for action. Similarly, Chufan, another Verizon specialist, spent 4 hours ensuring a customer's call and internet issues were fully resolved, leaving the customer deeply grateful for her hard work and professionalism. Verizon's service quality is also highly regarded, with one customer switching back from T-Mobile due to Verizon's superior network. However, some customers have noted that Verizon's customer service, while excellent in certain cases, may not always meet the high standards set by competitors like T-Mobile. Overall, Verizon offers a comprehensive range of services, backed by a team of dedicated and skilled employees who strive to provide exceptional customer support and problem-solving capabilities.
I worked with Kayla the assistant manager every single time I come into the Bellevue square Verizon store with info on our business account and she is always so extremely helpful and knowledgeable. Always so welcoming when I come into to do anything with our account. Will recommend
January 2025
Linda Rocks!!! needed a little help outside my Redmond home and she was there for me!
December 2024
Very slow service and unprofessional. The employees talk to the customers in a random order and don’t always honor who checked in first.
