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“I am beyond grateful for the help I received at the Bellevue Square AT&T store from Nick, who is a manager. I had a complex situation to sort out with my elderly mother’s AT&T account, and Nick literally went above and beyond to help sort out this situation! He was able to figure out the issue, and find the solution and get me the results I needed! And he was very empathetic and friendly. A great manager!
I’m so glad I chose to go to this AT&T location! As an AT&T customer myself, too (in addition to my elderly mother), I will now only visit this AT&T store when I need help of any kind with my AT&T service.
Thank you, Nick!”
“The rep Josh was very helpful in addressing our concern over a SIM issue of my old phone that eventually led to a phone upgrade given that he readily presented the promotional offer of the Google pixel 11's. What an impeccable timing since I badly needed to upgrade my phone and that Google started their offer only 2 days ago. Am so jubilant with this development! Thanks Josh and thanks Verizon!”
11AM - 7PM
10616 Main Street, Bellevue
Mobile Phones
“I damaged my iPhone right before a trip out of town. The screen was broken and the OLED panel was damaged. It would be days before an Apple appointment opened, however the folks here were able to get my phone fixed on the spot in 40 minutes! Pricing was simple and affordable and the new screen looks great. Highly recommend if you need affordable, fast, and convenient phone or other electronic service!!”
“Fernanda was amazing at helping get move my phone number Into a new account, as well as helping me get home Internet service.
She is extremely friendly, and helpful and patient and my experience with her was Truly wonderful! ?”
“Evette C was very kind to help me get the service 2days in a row. He spend a long time to assist me with kindness and smile. Personally, I appreciate him with my heart.
Thank you so much!”
“I have been following and reading about this firm for over 10 years now.I have tested there equipment and find it fit for the purpose that it was intended for. There prices are outstanding for the value of what you are buying. Keep up the good work guys.”
“I had a great experience at the T-Mobile store in Bellevue! I’ve been a T-Mobile customer for many years, and the team here was absolutely amazing. They helped me upgrade my phone and made the whole process easy and stress-free. They also took the time to transfer everything from my old phone to my new one and made sure everything was working before I left. Everyone was friendly, patient, knowledgeable, and very helpful. Excellent customer service I highly recommend this team!”
“I had an issue and called 611. My call was answered pretty quickly and the lady stated she would access my account and help me. After I gave her a code she sent to my phone, she said she would put me on hold and be right with me. 30 minutes later, my call ended up going to a survey line. I didn't leave a very high rating and another lady came on the line and apologized that I hadn't been happy with the assistance I had received. She asked what caused me to rate the service so low. After explaining, she apologized again and immediately jumped into my account to assist me. After an hour of hard work on her part, we were able to fix the issue. I asked her to send me back to the survey again so I could give her a rating. She said it is only one survey per call. So I am leaving a review and I hope Metro sees it and gives her the raise or promotion she deserves. Her name is Brandy M. from the Escalations department. I have been a customer for a long time and NEVER have I had such great service as today. Thank you Brandy M. and may you get the recognition you truly deserve!!”
“I had an excelente. helpful , positive calm patient experience with Antonio, twice in the last 3 weeks.
It couldn't have been better.
Unfortunately he couldn't do more , cause was not on his hands.
He helped me at the end trying to see why my phone is blocked .
He's a great human being wirh excelente actitud of service!!!
Highlyr recomend him!!
Remember Antonio”
“Met Mohamed at Verizon today and he was absolutely amazing! He saved me a ton of time and money, made the whole process incredibly easy, and was genuinely great to work with.
If you’re heading into Verizon and need help, ask for Mohamed! Great customer service and definitely someone who goes above and beyond. Highly recommend!”
“Five stars are not enough to express my gratitude for Melanie at the Factoria store.
Due to a misleading phone interaction about a year ago that resulted in unexpected billing increases, I had lost trust and was quite frustrated with my service. Today, I came in seeking answers, and Melanie went above and beyond to resolve my situation.
She was wonderfully patient, honest, and handled my account with genuine care and dedication. Her warm, respectful approach made me feel valued not just as a customer, but as a person. Thanks to her outstanding assistance, all my past frustration is gone, and I left the store feeling completely satisfied and respected. Melanie truly embodies what world-class customer service should look like. Highly recommended!
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Mobile Phones
Mobile Phones
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Mobile Phones
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Mobile Phones
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Mobile Phones
Mobile Phones
Mobile Phones
“This is the second time I’ve used Payless.
The first time was at the old Bellevue location, and yesterday was at her new location in downtown Burien.
I highly recommend Raina’s services because she is knowledgeable and provides no nonsense service at reasonable prices.
I am very satisfied with the repairs to my 12 Pro Max.”