“After a four day wait for a tire to ship from Utah Discount Tire in Bonney Lake made it right. At the end of the day, I was happy with the transaction and the way everything was handled.”
“I came in for a simple alignment however I just purchased my lifted F-150 from a hole in the wall place in lakewood. I was told ball joints in the front needed replacing & while they were doing that they found my driver's side U Bolts were loose in the rear. Henry the tech asked me if I heard rattling. Everyone has been in the doctor's office waiting for possibly bad news.Kinda how I felt but I told him yes and was professional enough to bring me out and show me exactly what was happening. I asked him if it was safe to drive and then he explained on why not to drive my new truck that I paid almost 20 grand for. I took his advice and parked it until they could get to it. ☆☆☆☆☆
They let me bring it in the day before and were kind enough to park it inside there garage because I had to go to work the following morning and had no one to bring it in☆☆☆☆☆. I dislike people that dislike professionals that find other issues with there vehicle and complain.
Thank that professional...your problems are not theirs as they are only trying to help and make your problems resolved.
Thank you to all that helped me, there are so many and I apologize on not remembering your name!”
“I had a good experience at Big O Tires. The staff was courteous, professional, and took the time to explain the services my vehicle needed. The work was completed efficiently, and I appreciated the straightforward communication throughout the process. The shop was clean, the service was convenient, and the pricing was reasonable. Overall, it was a positive experience, and I'd consider returning for future tire and vehicle maintenance services.”
“I called the shop and spoke with Seth and they were able to get me in the next day for a diagnosis. After finding out what the problem was, they gave me a price quote and had my car done the next day. The communication and also the friendliness of the staff were very professional. My diagnosis sheet also included pictures, which was very helpful for me. I would highly recommend the shop and this will be now my go to shop for automotive services/issues. ??”