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“From initial visit to end Bothell Furniture provided top notch service. After an experience with a "high end" store in Bellevue where the sales rep knew nothing about the Fjord chairs they were selling, we were so impressed with Kim's unhurried and expert approach. As it turned out when we got the chair there was a problem with the mechanism. They ordered a new one and made the exchange efficiently. Really like a breath of fresh air to get good old-fashioned customer service like this. And there is plenty of parking to boot, without fighting the Bellevue crowds.”
“Nicole was extremely helpful, professional, and informative. We had no experience with shopping for a mattress in-person. She had us try multiple types of mattresses to find what worked for our needs. We were able to find a comfortable mattress that was originally out of our price range, but on sale for significant savings. Overall a very positive experience. Thank you so much, Nicole! We learned a lot about mattresses in general, and we're confident in our choice thanks to you! 10/10 shopping experience”
“The sales person was very helpful and patiently answered my many questions. I bought an adjustable frame without feeling pressured. I really like that about the sales person. And I was given a good price.”
“Great experience! Haeden was very knowledgeable, patient, and professional. He thoroughly explained the different mattress options and listened carefully to our preferences to make sure our needs were met. Overall, I’d recommend Mattress Firm to anyone!”
“10/10 Clay is the best- we had never bought a mattress before and his thoughtful and purposeful guidance was truly next level. We are SO excited to finally get a new mattress that is tailored to our needs, AND new pillows! He didn't try to oversell us on anything and we could tell he actually listened to us. We entered as newbies but left feeling knowledgable. Yay!”
“Excellent Experience with Mattress Firm and Liliana!
I recently visited Mattress Firm and purchased a By Sealy Hybrid HD Premium Mattress along with the Signature Adjustable Base, Matt Setup & Haul Away / Adj Base Setup, Signature Total Defense Mattress Protector, Deluxe Cool Stretch Sheet Set, Signature SUB-0°® Triple Cooling Pillow, Deluxe Comfort Cool Pillow and I couldn’t be happier with the entire experience!
From the moment I walked in, **Sleep Expert® Liliana** provided absolutely phenomenal customer service. She was knowledgeable, patient, and genuinely cared about helping me find the perfect mattress to match my comfort and sleep needs. Liliana explained every detail clearly, answered all my questions, and made the entire buying process smooth and enjoyable.
The mattress and adjustable base have completely transformed my sleep. I wake up feeling more rested and supported than ever. I’m beyond satisfied with both the quality of the products and the exceptional service I received.
If you’re looking for a new mattress and want expert guidance from someone who truly goes above and beyond, **ask for Liliana at Mattress Firm**. Highly recommend!
Outstanding Delivery Service by Raul Hernandez Arias and Team!
I had an amazing delivery experience with Raul Hernandez Arias and his team! From start to finish, they were professional, courteous, and incredibly respectful of my home.
Before arriving, Raul called ahead and gave me the exact arrival time, down to the minute and they were on time! That level of punctuality and communication was so impressive and truly appreciated.
What stood out most was their attention to cleanliness and care. Each time they entered and exited my home, they switched their footies to keep everything spotless, such a thoughtful and professional touch that’s rare to see these days.
The setup was quick, efficient, and done with a smile. Raul and his team made sure everything was placed exactly where I wanted it and double-checked that I was completely satisfied before leaving.
This was by far one of the best delivery experiences I’ve ever had. Huge thanks to Raul Hernandez Arias and his crew for their exceptional service and professionalism! Highly recommend!”
“Vincent was very knowledgeable and very helpful and spent the time with me to pick out just the right mattress. I was buying a new bed after 20 years and was nervous I wouldn't get the right one. But I feel confident with my choice thanks to Vincent.”
“Staff was very helpful, giving me many options that meet my needs. Not high pressure - we were able to leave & consider our options, then return to purchase the mattress.”
“Gerald was very helpful in figuring out which mattress and base would be best for my mother-in-law as she moves into a senior living community. I really appreciated their patience and flexibility as we figured out what we wanted, as well as their willingness to work with our budget needs.”
“I received outstanding service from the moment I entered this store. Because I have painful mobility problems at the moment, my sleep expert/handler Solvi went out of his way to make sure I was comfortable when trying out many mattresses. His understanding and command of knowledge of different brands and the attributes of the different levels in each brand simplified the process for me of comparing mattresses. He made the process enjoyable and effortless for me and at no point did I feel pressured to purchase a mattress. With the great selection available in the store, it is no surprise to me that I discovered one that relaxed me to the point that I felt no pain and yet retained the support I need. I felt reassured that I was getting excellent quality for the price and left feeling confident that my new mattress will work very well for me long into the future.”
“We had a wonderful experience shopping here. With the help of our associate Levi we were able to find the perfect mattress for us. The delivery process also makes life easy for us.
We never felt pressured to purchase anything but we’re convinced by the quality of the products available and the helpfulness of the staff.”
“I was helped by Sierra, who was a superb professional. She did throw much education at me about the product I was looking at, an additionally about my options, wonderful, exactly what I needed. I was delighted and enlightened, Everyone must ask for this young woman. Totally excellent and exceptional salesmanship or saleswomanship, thank you Sierra!”
“Allison was really great about her recommendations to find the perfect mattress! She answered all of my questions and took the time to show me the features of each one of my options. Excellent service!”
“Awesome place to buy a new mattress and all your bedding accessories! Emily was absolutely delightful to work with, she's super knowledgeable and patient. She took the time to listen to our preferences and answer all our questions, then let us test and test some with no sales pressure. They have a great variety of high quality products and price ranges for any budget. Joseline was also extremely helpful and personable. We stopped in to replace our beds after experiencing an apartment flood due a sprinkler incident and they made it a very enjoyable experience despite being in the midst of a stressful situation. Thank you so much!”
“Andy at the Lynnwood store was amazing to work with. We'd shopped at another store in the area and found the salesman to be more pushy. In contrast, Andy was patient, asked the right questions, and helped us find our ideal mattress. Thank you, Andy!”
“Thad is great! My wife and I highly recommend Woodinville Mattress Depot. Great service and great selections. We will be going back to replace our spare room’s bed.”
“The shop has really good mattresses. Our attendant, Stephen was really kind, has superb mastery of his craft and did a very good job at explaining the different mattresses and beds. He's really calm and professional as he does all this.”
“We have enjoyed our experience buying the extremely comfortable bed. The service was outstanding and Margaret was actually the reason we came back to purchase in this store vs the competition. She knew all the professional details however she had also figured out what we would need and want. Thank you so much for the service and friendly experience!”
“"I recently purchased a bedroom set from this furniture store, and I couldn't be happier with my experience. The sales team was incredibly helpful and knowledgeable, guiding me through the selection process with patience and expertise. The quality of the bedroom set exceeded my expectations, and the delivery service was prompt and efficient. I highly recommend this store to anyone in need of high-quality furniture and exceptional customer service!"Brendyne”
“John and Hero were absolutely wonderful to talk to. This was my third visit in and they, each time, have been immensely helpful. Their expertise, knowledge and communication skills are extraordinary. Hero brought out the mattress on a hand truck so I could throw it in my car curbside. I chose the Restore Plus Hybrid, which was on a cant-miss sale. Thank you so much guys!”
“We had a great experience at the Totem Lake Mattress Depot. John was very helpful in explaining all of the various manufacturers and models, and how they compare to a lot of the online mattresses that are hard to find in stores to test out. We purchased a twin king adjustable and John helped to maximize what we got in the deal with what deals were available from the manufacturer and the store. We're very happy with the products, service and delivery.”
“Highly recommend getting your mattress here! I was originally going to buy online but I needed to make sure everything felt fine before a huge purchase. Will was super friendly and helpful. He made sure I got all the information I needed and I got a significantly better deal than buying online. 10/10! Will for sure be coming back for future purchases.”
“I purchased 2 mattresses from these guys and Justin is amazing. Super helpful and very knowledgeable in all of the brands. Very happy with my new bed. Thank you!”
“The staff were really helpful in showing us options and listened to what we needed resulting in us finding the best mattress for our needs. Very happy with our experience!”
“I went shopping here for a latex mattress and really liked the experience there. They have a good assortment of latex and latex hybrids, the prices are fair for the kinds of mattresses they carry, and the woman that works there was very kind and helpful.”
“I casually stopped by Tempur-Pedic without any big expectations, but Larry's phenomenal customer service truly blew me away. He was incredibly knowledgeable, patient, and went above and beyond to make sure I found exactly what I needed. It's rare to experience this level of care and professionalism. Thank you for making my day Larry.”
“This place is great! I bought a latex mattress from them 15 years ago and it's the best, most comfortable bed I've ever had. Just bought another one today. Simple, easy, done.”
“Sean helped me today and he was friendly, knowledgeable and helpful! Superb customer service. He helped me find everything I needed and then I picked up my order from their warehouse a few minutes later. I’m not sure the communication between the store and the warehouse is good though. When we got there we had to wander around trying to find any living being — the doors were open but nobody was there until we spotted someone at the warehouse area itself. Neither did they anticipate the pick up. They did end up putting our mattress together for us though.”
“Nicholas was amazing and extremely knowledgeable of the various products offered at sleep number. In addition, he was personable and wanted to understand our needs to help us find the best mattress.
There were no pushy sales tactics and instead was someone who genuinely cared about helping us.”
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“Joey did an incredible job helping my mom find a mattress! He was very professional and gave us the space and time to make the right decision! We were worried about shopping for a mattress but Joey made the process easy and understandable!”