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“My father had been a very long time Harborstone customer, and when he recently passed, I had several issues I needed to get on top of, or cleared up for his account. I live in another state, and when I arrived here in Wa at his bank, I got not only sweet compassion, but the urgent help I needed (thank you Christine :-)! Upon arriving back home in my own state, I found I still had confusion and problems that I needed help with, so via multiple phone calls, I was incredibly lucky(each time!) to get 'Richelle' who was SO STELLAR in helping me get thru to resolving & finalizing the issues. She was so patient and had such a kind and gentle demeanor assuaging all my stress and confusion, which was such a relief! Harborstone Credit Union definitely has amazing, intelligent, high-value employees who value & respect their clients! Thank you so much!”
“Kynslie Gustin Is a very patient and knowledgeable person! She took all the time I needed to finalize my transaction and also helped me out with the use of your automated services, Kudos to Kynslie!”
“My experience with Mrs. Megan Lemert, a Branch Operations Supervisor was exceptionally helpful. In an effort to assist me in the possible threat of theft, along with other negative implications, her calm, cool level-headed demeanor helped with me to retain a suitable financial standing. Thanks to Mrs. Lemert, I had a stressful event, relieved with her patience, kindness, knowledge, and experience give me a great piece of mind.”
“ACU really offers the best loans. My second time financing with them and I always get a better deal. Megan was really helpful and made everything so easy. Thanks for saving me from the other guys lol!”
“I've been a member for 12 years and have never had a problem. The tellers here are excellent and very nice. The office is very clean. One of my favorite locations.”
“I recently went to the University Place BECU on Bridgeport and had a wonderful experience. My infant went with me and the staff was patient with the little one. Special mention to Victoria Lopez, who helped me specifically. She was very knowledgeable and easy going, judgement free. I would recommend this branch and Victoria to anyone needing financial assistance.”
“I have had the pleasure to work with Sandi B. on two separate occasions for home loans. Sandi provided excellent customer service and each time was a quick and easy process!”
10AM - 2PM
6310 Mt Tacoma Dr SW, Lakewood
Credit Unions
“Over the past few months I have become acquainted with and assisted by Heather Austerman at your Lakewood Branch. In one instance deposits of more than $16000 were made into my ACU checking account in error by an unknown third party from another state. I asked Heather to help me return those funds. Instead, and with my best interest in mind, she immediately suspected a potential scam. She contacted your fraud department and with their help after a challenging series of events the source of the deposit was identified and the funds were returned to their origin.I was so impressed with Heather's service and personal attention that I later asked if she could help me with an auto lease buyout. I had difficulty obtaining a lease buyout packet from the dealership. Heather called the dealership on my behalf. They had no idea what a lease buyout packet is and she had to educate them! Once that requirement was met Heather converted that lease to an ACU car loan for me AND, at my request, she concurrently adjusted the limit on my ACU Visa card.I've had accounts at another bank for forty years. Never have I received the level of service from them that I received from Heather. Her professionalism, communication style and "pulling out the stops" personal attention were nothing less than exemplary.I want to underscore my remarks by saying that I am a semi-retired professor of marketing and former independent sales and customer service corporate training consultant, therefore my customer service "bar" is very high. Heather met and surpassed that bar!”
“Truly, enjoyed my experience speaking with Rachael and helping open accounts with cd and cred line she absolutely did not rush me nor talk to fast but helped me in detail on understanding what I was doing really appreciate the welcoming services”
“Tiffany the Operations Supervisor is beyond amazing. My husband had cosign on a car loan and we just needed paperwork to show that the other person was making the payments. We tried calling several times and got no where, well that was until Tiffany, and she really went above and beyond to help us. I thank her from the bottom of my heart because I saw that she really tried.”
“I had fraud on my account. The automated fraud detection did its job! Froze my account. I called WSECU they issued me a new card at the nearest branch location. I am beyond happy. Thank you for the added protection and superb customer service.”
“Kathleen at the Lacey branch in Washington was extremely helpful. I was applying for a loan and needed some extra legwork to finalize a previous financial agreement, so Kathleen stepped up and worked her magic. Made the 2 hr drive worth it. Thennnn had issues finding where to pass on my stellar experience and another employee stepped up and helped with that. All in all a great experience here.”
“Both Haley and Kelly, managers, helped correct, and apologize for the mix up on my loan payment. Feel much better.I feel they were both professional and worked really hard to correct the error apologetically. My faith has been restored!!”
“Liam, Angela and the man working by the front of the store were so helpful and kind! Not overly kind to where it’s over baring but kind to where it felt as if I was speaking to a friend. They walked me through the process and made it so easy! I love this place. Thank you to the staff! Happy 25 years Miss. Angela!”
“Obee Credit Union is great. Excellent service and will take the time to do whatever is needed when asked. I have a Pabst Blue Ribbon Credit Card that looks great, and the approval process was fast and easy. I have had the card for over 3 or 4 years now. The interest rate is better than any other card I have ever obtained anywhere. It sounds like I work for them, but I don't. I am a loyal customer that appreciates good service and an excellent CC rate.We have a home in Florida and Washington.”
“The Bank Clerk was very knowledgeable and helpful, in getting me the information that I needed. One question opened me up to new information and credit that I didn't know was accessible to me. A a high level of professionalism demonstrated at all times.Thank you,Ms. Ella”
“Today I had a superior customer service experience at Navy Federal credit Union thanks to Miss Arlene, personal banking officer. She knows her stuff inside out, and was able to tell us the best rates on the certificates of deposit. Additionally, this credit union has a very large and spacious lobby. The folks are very friendly, and the lines move fast. Privacy is of their at most concerned. They have instituted checks and balances to make sure that hackers cannot get into your personal banking. I love them.”
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