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“Whenever I have a need for financing, I always have excellent experiences dealing with ACU. The employees are professional, patient, kind, easy to work with, good listeners and treat me with respect. After I am done and leave, my needs are met. ACU has always had my back.”
“TAPCO is a nice financial institution. Offers all the regular financial services a bank normally offers.
Also everyone that works there is professional, pleasant, informative and helpful.”
“Tinesha at Sound Credit deserves serious recognition. I called with a genuinely strange and stressful situation involving a car loan that made no sense, and she handled it with total calm, clarity, and professionalism. She didn’t rush me, didn’t dismiss the weirdness of the situation, and didn’t give me canned answers. She took the time to actually investigate, explain what was going on in plain language, and help me understand my real options.
What stood out most was her tone. Steady. Respectful. Grounded. Exactly what you need when you’re dealing with confusing financial stuff and trying not to get taken advantage of. By the end of the call, I had real answers and a clear next step instead of anxiety and guesswork. Thank you Tinesha!”
“I cannot say enough great things about the help I received here, especially from Stan. Handling a loved one’s estate is never easy- logistically or emotionally- and I was treated with warmth and understanding in addition to helping me navigate the logistics. Some people radiate kindness and he’s one of them.”
“I've been with a lot banks. Tapco is by far the best financial institution I've been lucky to be apart of. Thanks Elizabeth and the entire Fredrickson branch staff!!”
“Rachael M was terrific. She was knowledgeable, kind and persistent. She is very patience,she explained things thoroughly. She is truly an asset to the Harbor stone CU team.
My husband and I are so grateful.
Lorraine Auerswald (Villars) and David Villars.”
“You know... Going in in-person versus emailing are two totally different animals with this CU. I'm... impressed. The empathy from the clerk who received me, down to the ease I was able to get stuff done... and her explanation on ways to make it easier while hearing me out about what I've already tried. I commend them. I only wish they had a location in Puyallup.”
“Johnny Ostendorf helped my fiance and I with getting a personal loan for them to get a new bike! His service was fast, friendly, and he was easy to talk to and communicate with. Definitely would recommend him so lending needs, if you have any!”
“SCU takes such excellent care of me. Everyone is efficient, knowledgeable, provides productive advice. Couldn’t ask for more. Thank you to everyone on the SCU team for service and support beyond expectations.”
“I SAVED ABOUT $9,000. IN A SHORT TIME
DROPPED MY MORTGAGE PAYMENTS FROM $1200. TO $ 500. I mow; owe $3,600. On Principal at 4.875 Interest Thank you Sound Credit Union.”
“I want to thank Melody for providing exceptional service. Her combination of professionalism and positive attitude is welcoming. Harborstone is fortunate to have such a gifted staff member. Thanks again.”
“Two years in tacoma now and still real enjoying banking with Tapco. Real enjoy my sixth ave. Branch. The main tellers Sandy and Beatrix have fabulous customer skills and have handled many types of transactions for us. Keep up the great work sixth ave. Tapco!!”
“I've been a account holder for over 20+ years and have been to many branch locations, but this 6th Ave location is by far the best location! The customer service i recieve is always 5 🌟. I want to say thank you to 3 individuals Tanya Heather, INA Jenkins, and Hanna Crawford for being the best of the best! Global is super lucky to have you gals!!”
“Thank you for opening this branch at this location. I have been a member of NFCU for more than 25 years from Washington DC to Washington state. I got my first mortgage from you and you helped me realized my dream of home ownership. I've since gotten 2 other mortgages as I moved. I will always be grateful to NFCU.”
“Qualstar and their employees at the Tacoma branch are amazing! I was assisted by Katherine who was very informative about the process of becoming a member, building my credit, and obtaining an auto loan. She was very gracious, kind and knew her stuff! She helped out with all my needs and services. She is great and so is her team!”
“I stopped by real quick to tell them I was gonna be late with my truck payment and my wife is gonna kill me and the teller Arielle Suarez went above and beyond to help me explaining that I has 14 days grace with no mark on credit and she even went ahead and explained to me how to make the payment she made an overall bad experience turn into a learning experience which was not what I expected we need more people in customer service like this young lady thank you Arielle”
“Thank you Community 1st!I have been with my previous financial institution for 11 years.Started and completed the transfer without any hitches.The staff (Lynn and crew) welcomed me, with a very professional and knowledgeable attitude.I’m very comfortable with my decision, now that I’ve swapped institutes.”
“I was helped by Ms. Jhania and bank manager, Ms. Miae. Most friendly staff staff, and the bank manager too. Very helpful. Have an amazing guaranteed customer satisfaction. Great rates for the certificates of deposit also. Hundreds of ATMs that are in the Cooperative network. It is always a joy to bank over here. Best customer service.”
“Thank you for opening this branch at this location. I have been a member of NFCU for more than 25 years from Washington DC to Washington state. I got my first mortgage from you and you helped me realized my dream of home ownership. I've since gotten 2 other mortgages as I moved. I will always be grateful to NFCU.”
“Dad needed to go here. It's his bank, I was just the driver. We went in, and they had a security guy sitting next to the door ready to help you if you needed help with opening the doors. The lady behind the counter was very helpful, and very understanding of the predicament my dad was in. She went out of her way to make sure we had everything we needed, and she went out of her way to let us take a seat while we waited, and then she came to us with the proper documents, and asked if we were in need of any other assistance. Very sweet lady. We will Definately be going back there for future visits.”
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“Absolutely amazing. They're sweet people, great service. They want to make sure you are taken care of and work with you as much as they can. If you need a banking service, or want to make a swap? Pick Tapco. Cinta in particular was a star when I needed to get my account set up; so patient with me and my partner.”