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“Cassie worked really hard to help me out in a tight spot. I’m sure she was tired of hearing from me the amount of times I have called in the last few days! She really went above and beyond. Thank you! A
And they work so quick!”
“Joined over a year ago. Recently my CD had matured, quite surprised with my dividends collected. All the staff is very polite and informative. There was a hiccup with the ATM one time over the summer. They quickly addressed the issue. I was impressed. I also enjoy the share branching. When paying off my car loan my other credit union was refunding me the extra paid amount. Was able to go into Tapco bonney lake and handle it all, and transfered my extra funds over immediately to current account. Soon they will be holding free Santa photos for the holiday. Such a great way to give back to their members in appreciation. The branch manager does a wonderful job and very thorough. All her employees are well respected and seem to enjoy working here.”
9AM - 5:30PM
1202 Outlet Collection Way Ste 107, Auburn
Banks
“My name is Mr: Jose F. Guillermo and would like to complement Sound Credit Union for Shay at the Auburn Branch for exceptional customer services and hospitality on products available. Respectfully Mr: Guillermo”
“Great experience here :)
Big help with assisting our mutual clients!
Everyone here was very friendly and nice!
I really appreciate the help!
10/10”
“These people know how to treat you right. There so knowledgeable, which we would expect. BUT there friendliness and professionalism goes beyond what anybody would expect. LOVE ALL OF THEM❤️❤️❤️”
9AM - 5PM
206 A St SE, Auburn
Banks
“Amanda, the Branch Manager at the downtown Auburn branch, is great to work with. She has a friendly, down-to-earth manner. My husband and I highly recommend speaking with Amanda regarding your banking needs. She is knowledgeable and responsive.”
“Very impressed with the service here. I knew I wanted my business account located at a different bank. What I read about WaFed being good for small business was all true. Dave Whitesell took the time to walk me through opening a Business checking and answer my questions. I appreciate the service! I'm looking forward to the partnership as I grow my new business.”
10AM - 5PM
716 S 348th St Bldg C, Ste A, Federal Way
Banks
“Very professional service and excellent communication. My personal experience has been with Oksana, Nadiya, Lena and Olena and it has been outstanding. Thank you so much to all of you.
I have been a client of Ukrainian Federal Credit Union for many years. Service is excellent. I highly recommend them.”
9AM - 5PM
1825 S 316th St, Federal Way
Banks
“Since the first day I opened my account at qualstar with Ricky M. I’ve always had great customer service and always very helpful time as they always explain to me everything I need to know. And always answer my questions so I have a better understanding. I recommend qualstar. And again thank you Ricky!”
“I've been with a lot banks. Tapco is by far the best financial institution I've been lucky to be apart of. Thanks Elizabeth and the entire Fredrickson branch staff!!”
“Brandi S. (Branch Manager) is amazing. I came in with some hard questions and she helped me every step of the way. I have banked with sound for over 20 years. This branch by far has always been the best for customer service and care. The rest of the team was great as well! Brandi I so appreciate your help yesterday in understanding my situation and offer great solutions!”
“I enjoyed the Wonderful Lady that started the account for me. I was however disappointed that I couldn't get my debit card for 10 days because I need money sooner than that. But I'm am happy about getting my account opened. Great Bank. Great People.”
9AM - 5:30PM
2020 S 320th St Ste H, Federal Way
Banks
“Each and every time that I walk into this branch in my neighborhood, everyone is friendly and happy and I always have a great experience no matter who the teller is that I get to see that day and I always walk out with a smile on my face”
“Never have I ever had a Instatution such as Global to treat and handle my money as well as you guys Thanks for your professional staff, at the Safeway store on Kent Kangley Rd. Again Thanks for all you do. Signed: Joseph L.Dalton”
9AM - 5PM
25812 104th Ave SE, Kent
Banks
“I'm somewhat new to WaFed. I have a couple of accounts but had some questions about my Money Market and CDs. I stopped by the Kent branch and spoke with Janeen. She was very friendly and super helpful. She was able to answer all my questions and made it easy to understand. I usually don't write reviews but service like this is a rarity these days. Janeen is a tremendous asset to WaFed. They're lucky to have a manager like her.”
“If I could give them more than 5 stars I would. Ashley and Kristina went above and beyond to assist both myself with printing, signing, and notarizing our documents at this branch. They were prompt with communication and made this process one thousand times easier! Give them a raise :)”
“Johnny Ostendorf helped my fiance and I with getting a personal loan for them to get a new bike! His service was fast, friendly, and he was easy to talk to and communicate with. Definitely would recommend him so lending needs, if you have any!”
9AM - 5:30PM
8002 Pacific Ave, Tacoma
Banks
“You know... Going in in-person versus emailing are two totally different animals with this CU. I'm... impressed. The empathy from the clerk who received me, down to the ease I was able to get stuff done... and her explanation on ways to make it easier while hearing me out about what I've already tried. I commend them. I only wish they had a location in Puyallup.”
9AM - 5PM
207 W Kent Station St Ste 101, Kent
Banks
“Amazing Credit union everyone is so lovely and they make you feel at home the Coffe is amazing to I’m glad I bank with them their new card design is amazing as well come in and get it if you already bank”
“I Have had excellent customer service help here. Notary service is very convenient. You can make an appointment, online or when you arrive. Helpful knowledgeable friendly staff.”
8:30AM - 5:30PM
601 39th Ave SW, Puyallup
Banks
“Red Canoe credit union has been part of our family for quite some time, and we will not go to or recommend any other facility. We are better members because we have you all there to protect us. Thank you”
“love banking at Verity Credit Union! Grace has been absolutely amazing. She is knowledgeable, professional, and always willing to go above and beyond to help. If there's a way to make something happen, she'll do everything she can. Every time my family or I need assistance, Grace is there with excellent service and a positive attitude.
Grace is the main reason I'll continue banking with Verity Credit Union. Beyond that, the entire staff is friendly, welcoming, and genuinely helpful. They always make me feel valued, and every visit feels like coming home. I highly recommend Verity Credit Union to anyone looking for outstanding customer service.”
8:30AM - 5:30PM
4621 S Meridian Ste A817, Puyallup
Banks
“All four employees made me feel completely at home and genuinely had my best interest in mind. My loan specialist was not only super knowledgeable but also hella funny! Her husband works in real estate, wink - wink and together they make such an awesome team.”
“Luchia is the absolute best! Not only did she help me with my loan, she also help walk me through the stages of buying my first car! I can't thank her enough!”
9AM - 5PM
33405 8th Ave S, Federal Way
Banks
“I SAVED ABOUT $9,000. IN A SHORT TIME
DROPPED MY MORTGAGE PAYMENTS FROM $1200. TO $ 500. I mow; owe $3,600. On Principal at 4.875 Interest Thank you Sound Credit Union.”
9AM - 5:30PM
34024 Hoyt Rd SW, Federal Way
Banks
“I walked in 4 minutes to closing and was still welcomed with patience and open arms. I only needed my debit card printed and Connor was happy to help me. He informed me that the card would take about 5 minutes to print, to which I apologized for making them stay open past closing. He told me I was fine and made sure to ask me if I had any questions regarding my account. Connor took the time to explain the differences in the checking accounts they offer and I ended up switching to a different account type that works better for my situation. It was a pleasure walking into the branch today. I would definitely recommend WSECU, no question!”
“Good experience but my Gosh, the guy working the front desk in the front on Aug 28th around 1pm. He was helping a younger lady with the name Megan. He called her up just fine. She then gets called by a different banker. He said “I’m helping her, just drop her back in the queue.” Then another banker calls Megan. He glares at the banker. The banker goes “did you grab her?” He says with the rudest tone “yes”. How are they supposed to know? Meanwhile my grandmother is standing up because she doesn’t have her card and didn’t know she could still use the kiosk. He says “ma’am you need to check in at the kiosk and wait your turn” so rude? But anyways. Next banker calls a different persons name. Nobody comes up. The rude guy yells “just grab whoever is first! Jesus Christ!” Across the whole building. I watched him be rude to 3 people in the span of 5 minutes and stopped paying attention after my grandmother got called. It was ridiculous. Quit if you don’t like your job or can’t be nice to people, especially the poor coworkers. It’s embarrassing to them you speak that way to them but more embarrassing you behave that way as an adult. Idk who he was but I believe his last name started with an R from afar. Has to be a hostile work environment with this guy.”
“The bank manager Britney is super helpful and all the tellers are great to work with. It's always a pleasure seeing these folks at my local US Bank of Bonney Lake, WA branch. Keep up the good work.. :)”
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“The staff was very helpful in notarizing documents needed after a life-changing event.
And making sure that all the documents wouldn't have issue at the receiving end. They were exceptionally pleasant and helpful in a high stress time. If all their branches are this way USBank corp has some competition growing in the PNW.”