Northwest Plus Credit Union is a trusted financial institution that has been serving the community for over 40 years. Despite a recent system upgrade that has caused some user-friendliness issues, the credit union continues to receive praise for its exceptional customer service. Customers highlight the dedication and professionalism of the staff, particularly Kelly-Ada and AJ, who are known for their bright smiles, courteous demeanor, and extensive banking knowledge. The credit union has also been praised for its ability to assist customers in times of need, such as helping with home financing after a natural disaster when other banks were unable to help. Overall, Northwest Plus Credit Union is described as an amazing place with friendly, fast, and courteous staff who provide great rates and a sense of security for its members. While the recent system upgrade has presented some challenges, the credit union's commitment to its customers remains unwavering, as evidenced by the positive reviews and the lasting loyalty of its long-term members.
I was having a stressful day on Friday with my online banking luckily I got Maria in the call center she is great and helped me with all my issues I will continue to bank here because of her.
July 2023
Ariana is my favorite! A few of the others too, (you know who you are) but Ariana is my absolute favorite. She doesn't even work at my branch anymore, but any time I have a problem I call and bug her, and she takes care of it every time! Thank you so much Ariana!
March 2023
We have banked with NW for over 40 years and we love it but...the new system upgrade is not as user friendly nor as informative. Difficult to maneuver and down often making you log in multiple times. Needs some work and better menu options.
