Verizon's store at 3620 Broadway in Everett offers a friendly and helpful in-person experience with knowledgeable sales consultants. Customers can get assistance upgrading their Apple iPhone, Samsung Galaxy, or Motorola edge+ devices, as well as setting up Verizon plans and shopping for wireless accessories and exclusive Verizon services. Many reviews highlight the excellent customer service provided by staff members such as Damon, Zane, Brian, Tim, and Aujane Riedel. Customers appreciate the personalized, efficient, and polite assistance, with some staff going above and beyond to ensure satisfaction. For example, Damon was praised for his help in resolving a delivery issue, while Zane and Brian were recognized for making the setup process smooth and enjoyable. One customer shared gratitude for the service received from Tim, and another complimented Aujane Riedel for her dedication, late-hour assistance, and outstanding service. Overall, the store is known for its attentive staff, positive atmosphere, and commitment to making each customer’s experience pleasant and satisfying.
I’m going through a horrific breakup with my ex fiancé who happened to hack into my phone. I came in to this location and the two nicest gentlemen helped me troubleshoot. I left in tears from being so grateful. Thank you guys. ❤️
November 2025
Anthony was great and helped me navigate a stressful situation with upgrading my phone!
November 2025
I have spent the last 3 nights on the phone ; hours at a time !! Trying to get information on why my new phone is on hold for delivery !! Finally a real man DAMON was able to give me # s & steps to get it done. Tomorrow morning I try . He was a God send. Give him a raise flowers, a box of chocolate at least !!
