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“Very knowledgeable and friendly. Up front about pricing and if you tell them what you're looking to spend, they will look to give you the best deal possible.”
“Had an amazing experience with Samuel, he was professional and helped me know that I was in good hands. I’ve had my issues with other phone stores but this was my first time going into one and feeling completely at ease rather than worried about how I’ll be taken advantage of. Fully happy with my new plan and Verizon service is going much much better.”
“Christopher was extremely helpful and went above and beyond to help us resolve an issue with our account information. If he is not the manager he needs to be because he is extremely good at his job with incredible people skills. 10/10 simply because of Christopher, if you come here ask for him he’s awesome.”
“Xami was an AMAZING associate. She stayed with use hours trying to get my phone working! I wish all employees had her determination and customer service. I will definitely travel to have her help me specifically for any issues with my phone service!”
“If you need your phone fixed right come in and see Andrew he will help you with any questions you have. The atmosphere is Pleasant and they are very fast with their service I came in to have my phone fixed it had a a horrible chip that was starting to spider out of my phone and they were able to fix it the same day at a cheap rate. If you come in with your phone to get fixed you will be more than satisfied.”
“Moe is great! We had to swing by because our new phones did not allow for us to do anything once the card was transferred. Moe took no time at all to fix the problem and get us set up. Will definitely be back to get the other family member set up.”
“The girl with long black hair had the best customer service I have ever had. She made me feel like family not just a customer. She was very helpful had an awesome attitude very cheerful. If you guys need a phone suggest to go with her ! 10/10! Will definitely continue with boost!”
“Uncle, the Verizon representative, is an amazing human being. I had been dealing with a billing issue that went unresolved for several months, despite speaking with multiple representatives over the phone. Uncle took the time to thoroughly explain what was happening, patiently walked me through everything, and made sure the issue was fully resolved.
Beyond that, they were genuinely pleasant to talk to and never made me feel rushed. They carefully reviewed my account, explained potential cost-saving options, and offered solutions that fit my needs. Their patience, knowledge, and dedication to helping customers truly stand out.
I highly recommend working with Uncle for any of your Verizon needs. The level of customer service they provide is exceptional.”
“Got a new phone from this store. The rep was so sweet and amazing he helped me transfer all my data and the apps. I highly recommend this store. BEST METROPCS IN EVERETT”
“Genesis is an amazing manager. Today I was in there while a customer was drunk and belligerent saying his internet was not working which it was and saying his calls weren’t working which they were she gave him multiple other options. I came to the conclusion he was drunk she called security and he was asked to leave. She made me feel safe and comfortable and took care of that customer very respectfully for the disrespect they were carrying. She definitely deserves a raise.
Update:
Seems like “Caleb” also left a review not even correctly stating what occurred but i just wanted to come and say what actually happened.
Genesis is amazing
15+ years at cricket stayed because of her”
“Avilez prioritized everyone that came it including myself from the moment we walked in. Spent the extra time with each person to make sure their issues were 100% resolved. She left nothing on the table walking away from our conversation and working together figuring out my billing and screen crack issues. Would highly recommend visiting here rather than other locations. Here it was easy to work with thank you”
“Absolutely love the service here! The staff is super friendly and went out of their way to help me find the perfect plan. I left feeling excited about my new phone and the great savings I found!”
“I had such a good experience at this store. I showed up yesterday frazzled and tired and looking to see if there was a mobile hotspot option that could work for me, and Tina swooped in right away, found me exactly what I needed, got it all sorted out for me, and got me on my way in what felt like less than ten minutes. It was so easy! And she was super nice!”
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“I dropped my iPhone and busted my screen. I brought it into CPR cell phone repair and they did an awesome job. They did it quickly and for a very reasonable price. They also informed me that they work on many other things things like computer computers, laptops, game, consoles, etc another very happy customer”