Car Rental in Federal Way, WA

“Jessie was thorough, efficient, and polished in conversation. His service is above par for what I've come to expect from rental companies. Several years of field work, and I've never had such a smooth and painless return.”

“Car was there when I arrived. Got a great deal on 2 wk rental. Staff is great@this location (FedWay) not all locations care like this location. I'd always used Enterprise as long as I'm close enough to this location I will return should I need another rental”

“Went above and beyond to do absolutely nothing. I rented with Hertz before in Auburn,WA , had a really great experience (Paul) and the staff were great at helping me out. Unlike the “manager” and lady who left just as issues began.I booked my reservation online without any issues as a Gold Member 2 hours ahead of time ($181.00 due at pickup) I needed to pickup my daughter from school. I take a Lyft from work to Hertz ($18.99 -10 min drive). The manager as he said he was unable to let me rent the car because everything had to be “paid for” with my credit card up front using only 1 credit card. I expected the $200 deposit had $300, was planning to pay the due amount at time of pickup with my debit card. This was not possible because the Computer was actually the manager, this older man was there to just click and say sorry there is nothing he can do.$81.00 could not be paid with cash or my debit card even though $300 was available for the deposit the computer could not allow such a thing to happen. $381.00 had to be put on 1 credit card. Which is not mentioned anywhere stating you cannot use a credit card for the deposit then pay what’s due with another form of payment.So as $181.00 is being processed I’m denied an available car because I’m” $81.00 “short on my credit card and My daughter gets out of school in 20 min. $300 available deposit to cover the car plus $181.00 to pay what’s due in cash or debit. “Sorry there is nothing I can do, the computer will not let me”. The manager says, so in urgency I book another Lyft ($27.99 -17min)to go get my daughter, arriving late. Then booking another Lyft ($19.73-14min) home, ($47.72 plus tips) it cost me not to mention being that late parent, all because the Hertz computer systems said no. Even customer service was useless but that’s another tale.So let this sink in, why are there even any humans at the Hertz rental facility when it’s the computer that’s in charge? Why can’t you use a credit card for a deposit and then pay what is due with cash, debit or a prepaid card?If you’re only capable of clicking a mouse, reading what is on a screen and saying, “sorry there’s nothing I can do l”. Then you serve no purpose and definitely should not be in a management position.Response: Oh yes I had such a great experience, that is why I wrote this small review explaining all the fun I had not renting a car. Also the joy had in spending over $50 to call a Lyft to get my daughter and go home. Not to mention being the late parent picking up a student. The disappointment your child has when they are waiting alone. Thanks for that Hertz owner. It’s even better that nobody cared to make it right. Still without a car and waiting for Hertz to cancel the reservation”

“I had a very difficult situation on a month to month long term rental I could not get handled through Avis' 800 line. I went to the Federal Way office and met Miriam who went way beyond the call of duty to help. She tried the 800 number as well and they could not help so she made it happen! Great customer service and what a great attitude! Highly recommend her and this location!”

“The manager, Max was awesome. I know truck rental companies can get torn up in the online reviews. I’ve had my fair share of bad experiences in the past with other companies. We received a brand new 26ft truck in Utah and had nothing but a great experience. We were even able to bump up our rental period by one day. Max was flexible with us and very understanding. Thanks, Max and keep up the great work! ?”