Cricket Wireless Authorized Retailer in Federal Way offers a range of cell phone plans to fit your lifestyle. They provide unlimited talk, text, and data access, with no annual contract required. The store is known for its helpful and knowledgeable staff, who strive to provide excellent customer service. Despite some issues with potential hacking and robocalls, the overall experience at this Cricket Wireless location has been positive. The store manager, Stan, has been praised for his patience, kindness, and ability to troubleshoot customer problems effectively. Customers have also highlighted the friendly and understanding service provided by Yessenia and Jacob, who took the time to explain pricing and plans in a clear and helpful manner. The store is recommended for anyone in need of a new phone or cell phone service. Customers have consistently praised the staff's willingness to go the extra mile to ensure a satisfactory experience, even when dealing with difficult situations.
Employees were friendly and time efficient!! I was already in a mood after my experience with customer service over the phone but Jonathan and Stan immediately changed that! Definitely a 10 out of 10. I was glad I walked in that day! Thank you guys once again!
November 2024
Melanie helped me today, cleaned out my phone and was so down to earth and kind, thx Melanie
August 2023
Neissa`s customer service was great, super friendly and helpful