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“Bought my phone 3 month ago and it's full of apps I could not open a page made a stop at another store in auburn they guy looked at the phone and he said I need to buy a new phone this phone is no good anymore explained that I only had it for couple of months left that store customer service told me to go to the commons mall location I was greeted by a gentleman before I even explain the situation he already can tell the issue he asked me to give him 20 minutes to clean my phone after 15 my is working again soon I asked if I need to buy another phone he smiled and said no and he showed me how no to install apps that causes issues”
“I came in on a Friday, and Madeline helped me out. She was seriously so nice from the second me and my dad walked in. She answered all of my questions without making me feel rushed and explained everything in a way that actually made sense.
I’ve been to phone stores where it feels like they’re just trying to get you in and out, but she was patient, friendly, and made the whole experience really easy. You can tell she actually cares about helping people.
Thank you again, Madeline! You made what I thought was going to be a stressful trip super smooth. Definitely one of the best customer service experiences I’ve had.”
“Ecstatic to get an upgrade with this store, staff was supportive and helpful, They recovered my complete data and whatsapp with their expertise I was amazed with the quick and smooth transaction. Keep up the great service.”
“Best ever! Had a mess from the 611 people. Spent two days trying to resolve it and they did not. Came to the store and it was resolved literally within 3 minutes!”
“RJ at T-Mobile is awesome! Even though we weren’t buying anything that day, he took the time to walk us through the whole process of canceling our Verizon plan and switching over to T-Mobile. Super patient, super helpful, no pressure at all.
We’ll be driving past closer locations just to go back to RJ for our business. Verizon used to be king, but T-Mobile rules now - and RJ is a big reason why. Highly recommend asking for him!”
“My mother and I came in to get some help upgrading one of our phones. The employee, Khalil, welcomed us in and efficiently helped us survey the options. He was helpful, kind, and informative as we navigated the phone upgrade process. He helped get us a deal and we both walked out satisfied and with a new phone in hand. He even offered to call us to check in on how the product was working and offer any help. All the staff seemed friendly; overall it was a great experience.”
“Antonio is amazing. He has patience when dealing with my elder mother. He helped her out, even had to repeat himself a few times and just smiled and made her feel very comfortable He is an amazing employee, and I appreciate the extra help that he does”
“Stan provided the Best cricket costumer service I’ve ever received at any branch, he was extremely kind knowledgable when answering all my questions and concerns.”
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“I’ve been a returning customer at The Phone Guys in Federal Way and every time I come in, they always take care of me. The customer service is top tier they really go out of their way to make sure you’re helped and satisfied. Whether it’s repairs or getting a good deal, they’re always honest, fast, and super helpful. It’s hard to find a shop you can trust, but these guys consistently deliver. That’s why I keep coming back. Highly recommend to anyone looking for reliable service and great prices!”