Mailbox Centers in Federal Way, WA

“Nick the customer service associate is extremely helpful, positive and smiling every time I visit. This young man is a shining example of “service with a smile”. Well done. I will be completely loyal to this UPS store! Gene **********”

“Love this place with the new ownership. He is always helpful and friendly and goes out of his way to make sure my packages get sent out smoothly and for the best price.”

“I'm giving four stars for the guy that went above and beyond to print the large format photos I came in for. He had some trouble with the printer, but he didn't give up and worked the problem until he got them printed. The second print had a minor ink mishap and he printed it four times trying to get it right. Ended up charging me half for the trouble (which wasn't necessary at all, but I appreciated it). The next time I came in (just two days later) for another print, a couple of young guys are working, and one of them informed me that "The printer doesn't work, someone uninstalled the drivers." I told them it worked two days ago when I was there, he just shrugged. This new generation of workers seems to be doing everything they can to be replaced by robots as soon as possible. I learned how to install drivers when I was around seven years old. He seemed happy to turn away a paying customer rather than dedicate any effort to trying to get the printer working. So one star off the location for the discrepancy in customer service. First guy was awesome, second guy seemed content with being totally useless.”