Metro by T-Mobile offers prepaid plans and 5G phones. The store is very clean. The staff is described as excellent, friendly, professional, helpful, and patient. They greet customers, listen, take time for them, and go above and beyond to meet needs and work within a budget. Many reviews highlight amazing, outstanding, and great customer service, with staff eager to provide satisfaction. However, some customers report not getting good service, with issues making calls or using internet, and note that some employees have difficulty resolving phone problems due to a lack of training.
