The Federal Way Post Office, established in 1978, serves only the ZIP code 98063 and is known for its friendly and helpful staff. Customers appreciate the fast service, even during long lines, with staff making processes smooth and stress-free. The location offers a full-service lobby, large parcel lockers to reduce wait times, and a broad selection of stamps, including philatelic materials, along with shipping supplies and greeting cards. The self-service Automated Postal Center adds convenience for customers. While the building may seem run down and has a homey smell, it remains functional and provides enough space for packages. Staff members are often noted for their kindness and willingness to assist with tasks like hand-stamping envelopes or guiding customers through shipping. Customers have expressed satisfaction with timely deliveries, including packages arriving early. Overall, despite some physical shortcomings, the post office is valued for its helpful service, community connection, and quiet, spacious parking area.
They are very helpful and give clear directions. When I had a package delivered but it wasn't in my box, different staff helped search for it until it was located. They didn't have to help but they did.
December 2023
Employees was very friendly and helpful I was visiting from California
December 2023
Friendly people and faster delivery, good service.
