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“The Service Manager, Avery, is very knowledgeable & helpful. I appreciate that they have a program to trade in a child’s outgrown TREK bike for partial credit towards a new bike, as well as a 30-day satisfaction guarantee. I feel confident that we will be taken care of at the University Place store.”
“These people will really take care of your equipment. They were a pleasure to work with.
I just went in for another visit and asked if I could purchase a couple of screws. They suggested they would just bag up some screws and give them to me. These guys are incredible. You just don’t find businesses like this anymore.
They greet every person that walks in the door as soon as they cross the threshold.
Don’t we all wish that more businesses treated their clients this way.”
“Knowledgeable owners, awesome service spot for bikes and gear. I my bikes serviced here regularly. Last month came by just at closing to get new helmets - they stayed late to help properly fit us with the right helmets and gear for the next day’s ride. ?”
“Fantastic service, good vibes, and strong community. If someone you love is into bikepacking or gravel, this is THE place to get them a little something special.”
“Excellent experience buying bike racks and gear at Tacoma Bike! I had to order online for my daughter in Seattle and they handled everything so well when the shipper messed up. I am looking forward to buying from Tacoma Bike when I am in the Seattle/Tacoma area.”
“This was my fourth stop on January 17th. I tried 3 different bike shops prior because my mini cycle pedal stripped the hole on the left crank.
Me being impatient, instead of waiting for the manufacturer to get back to me, I traveled through Tacoma and found this awesome shop. I brought my mini cycle in, showed them the problem and they immediately problem solved on the spot. They searched their stock for some kid's bike cranks. Swapped them out and even MacGyvered the crank with the chain part off, so it could work on the cycle and not grind into the machine.
Long story, short, these guys were awesome and I appreciate their customer service and expertise. For what they charged me, they are fair and reasonable. Thank you all so much for helping me, so I can continue my exercises ?”
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“My son is really enjoying his new bike. A special thank you to Mitch and all the staff at the Gig Harbor store. The bike and all the extras made this one special birthday gift for my son. We honestly can’t keep him off the bike.”