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“Gabe helped me Buy the new iPhone 15. He transferred everything over and that was great but then there was something wrong with my email and I had to come in twice to fix it and each time he did it quite expertly even when it didn't work the first time . he has great work habits and skills, and a kind and patient teacher . Great Verizon worker!!”
“We had an issue with our connection on a Friday night. On a cold Feb. night in Cache Valley ya just want to stay in where it’s warm and watch some TV. I knew it was after hours so thought I’d just leave a voice mail and hope for a call back on Monday. I was pleasantly surprised to actually get an after hours call from Mitch asking me what he could do to get us up and going again. Mitch gave us some tech. suggestions and within 20 minutes we were back in business. We were very happy and impressed with their prompt and pleasant service!! ?Thanks Mitch !!!”
“I have been having difficulties with my TMobile SyncUp Drive ever since I had to upgrade to the new style. It flat out just didn't work. I went into a different location 3 times and they couldn't help me. I called customer service and still no luck getting it to work.
I walked into this T-Mobile and they were able to help me within in minutes. The problem? The SIM card on the new SyncUp wasn't linked correctly.
Thank you team for getting this resolved for me!”
“I'm not sure why these guys get bad ratings. They were very kind and helpful. They listened to my problem and suggested an option that saved me a ton of money! I really appreciate the attitude of customers first rather than taking advantage of the vulnerable situation I was in. Thank you!!!”
“I was in a few weeks ago, i worked with Dylan Voller while making the switch from metro PCS and not only was Dylan very professional and knowledgeable but extremely easy to talk to in general in between getting everything set up. I can tell he’s a wonderful employee and all around great person, I really wanted to give him a good survey but never got one. Thank you Dylan !!! And thank you T-mobile, glad I made the switch”
“Love the Customer Service, Professionalism & Fast Service of this location! ! The Sales Rep #: ****903 who helped me today was Kind & Great! Thankful for his help. However, I wish he would've known the different sizes of Apple Watch Bands you can get. I purchased an Apple Watch today & the band was small. I asked for a bigger size, and his response was, it was the only size they carried!! And instead of looking for other options that would help me? He recommended I buy a bigger band from Best Buy, Apple Store or Amazon. Now, why would I want to buy another band for it when I just purchased this new watch expecting for this one to work?? Just more money out of my pocket spent!! Anyways, luckily another nice coworker overheard our conversation and told the sales rep to check in their safe box or the back for a bigger size cause the one we had was small/medium. Unfortunately, they didn't have any available. So, I settled for a black band they found in one of their drawers. It was a bit disappointing because I had purchased a White/Silver apple watch, but walked out wearing a black one. Thanks for your help, but hopefully this review will help some staffs get a little more training.
Thanks!”
“Had an amazing experience upgrading a line. Courtney and Franklin were wonderful, willing to answer my many questions, and they took care to make sure everything went smoothly. I will make sure to return here for any future upgrades, they are highly recommended.”
“Did an online order that Verizon messed up in multiple ways. Had to come to the store a couple times to get everything fixed. Dwayne was great and got the problem resolved right away on my 2nd trip; I wish I would have gotten him the first time. I’ve been a Verizon customer for 15+ years and Dwayne turned this experience from terrible to excellent.”
“I would like to give a gold star to customer service agent Erica. She was patient with me updating our services . Kudos to her ! I really appreciate great customer service these days; it's very rare now.”
“Gary is an absolute legend. He helped me switch my phone line over, and I was in and out in literally 12 minutes. He did not try to sell me on anything, rather he was very informative and offered advice throughout our brief but extremely pleasant interaction. Gary, keep it up my man. 5 STARS!”
7AM - 8PM
Tacoma
Internet Service Providers
“I have been struggling trying to get our internet properly running in the Key Peninsula area. The customer service agents are horrible! After nearly three years we finally landed a competent technician to the house. Nathan was outstanding! He took his time to investigate the issues and resolved them. The Key Peninsula deserves better service and higher powered internet. We applied for Starlink and can’t wait to drop CenturyLink. Until then, thank you Nathan for your high level of professionalism and willingness to assist with resolving our concerns. The Customer Service call center is worthless!”
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“Just wanted to give a shout out to the Xfinity Store in Gig Harbor, especially Tristan! I came in yesterday very confused and there was no wait and they took immediate ownership of the situation and went above and beyond to make sure I was going to be taken care of. THANK YOU!”