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“I have been having difficulties with my TMobile SyncUp Drive ever since I had to upgrade to the new style. It flat out just didn't work. I went into a different location 3 times and they couldn't help me. I called customer service and still no luck getting it to work.
I walked into this T-Mobile and they were able to help me within in minutes. The problem? The SIM card on the new SyncUp wasn't linked correctly.
Thank you team for getting this resolved for me!”
“The staff is knowledgeable about the phones, services and discounts.
When you call the store they don't answer the phone all the time.
I've always received great service from the staff here.”
“I'm not sure why these guys get bad ratings. They were very kind and helpful. They listened to my problem and suggested an option that saved me a ton of money! I really appreciate the attitude of customers first rather than taking advantage of the vulnerable situation I was in. Thank you!!!”
“Outstanding customer service. Alexandria is a magical unicorn of patience and professionalism. Thank you so much for helping us get our seven lines ported over - I don’t know what we would have done without you! Five stars all day. ?”
“I just stopped by the T-Mobile store here on pacific and 38th for some minor adjustments on my phone. I also had a few questions. When I walked in Chelsea greeted me with a smile and she took charge. What a delightful person! Very professional. Thank you again Chelsea for your help. I'm extremely satisfied with the service you provided me today!”
“I don’t typically like Tmobiles AT ALL cause it’s stressful but this one if you ask for Diego, he’s the man. I did have to pay a lot of money to get out of my current situation but in the end I’m saving money and it’s cheaper! Shout out Diego”
“I had an amazing experience here at this location. The staff were so friendly. And helpful. Don’t pay attention to all the negative reviews. I’ve been inside this location and seen first hand what they deal with when it comes to difficult customers. And they handled it so well and professionally. Those are usually the ones to leave the poor review. But i don’t think it reflects on them accurately so i felt the need to express that. Thank you to Lex the store manager and all her employees that she’s done so well training.”
“The agent was friendly and was able to relieve my problem with getting me set up so the system would allow me to pay online. I have been battling with this issue for over a year and it now will save me time.
Friendly staff helped others in the store and when someone came in they were greeted.”
“When I meet with Scott St Mary out of the Yakima region, he was a great man explained everything to the point had great customer service. I will be referring people to him because of the work he does.”
“Donovan was the super helpful! He went above and beyond providing the information I needed to set up internet service with ease and transferring my phone line. If you get overwhelmed with tech I definitely recommend heading in and getting the help and having them walk you through it- they’re willing to take the time.”
9AM - 11:30PM
Tacoma
Internet Service Providers
“I have been struggling trying to get our internet properly running in the Key Peninsula area. The customer service agents are horrible! After nearly three years we finally landed a competent technician to the house. Nathan was outstanding! He took his time to investigate the issues and resolved them. The Key Peninsula deserves better service and higher powered internet. We applied for Starlink and can’t wait to drop CenturyLink. Until then, thank you Nathan for your high level of professionalism and willingness to assist with resolving our concerns. The Customer Service call center is worthless!”
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“Had our Fiber Internet install done today and we could not be happier. Customer service is great, an actual person picks up the phone! Install was fast and professional. Speed is fantastic! Highly recommend!”