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“I have been having difficulties with my TMobile SyncUp Drive ever since I had to upgrade to the new style. It flat out just didn't work. I went into a different location 3 times and they couldn't help me. I called customer service and still no luck getting it to work.
I walked into this T-Mobile and they were able to help me within in minutes. The problem? The SIM card on the new SyncUp wasn't linked correctly.
Thank you team for getting this resolved for me!”
“I'm not sure why these guys get bad ratings. They were very kind and helpful. They listened to my problem and suggested an option that saved me a ton of money! I really appreciate the attitude of customers first rather than taking advantage of the vulnerable situation I was in. Thank you!!!”
“The staff is knowledgeable about the phones, services and discounts.
When you call the store they don't answer the phone all the time.
I've always received great service from the staff here.”
“Michael is SO amazingly helpful and patient. There are always plenty of staff and the entire experience is like getting assistance from a librarian rather than a salesperson.”
“I just stopped by the T-Mobile store here on pacific and 38th for some minor adjustments on my phone. I also had a few questions. When I walked in Chelsea greeted me with a smile and she took charge. What a delightful person! Very professional. Thank you again Chelsea for your help. I'm extremely satisfied with the service you provided me today!”
“I want to give a huge thank you to La’Joel and Diego at T-Mobile for how they handled our situation.
We have been T-Mobile customers for over 20 years, and after an unbelievably frustrating experience with customer service over the phone, we were honestly ready to walk away. The person we spoke with was argumentative, rude, and made an already frustrating situation even worse.
La’Joel and Diego completely changed that experience for us. They listened, took the time to understand what had happened, and treated us with respect. Most importantly, they actually worked with us to find a solution instead of making us feel like we were the problem.
Because of the way they handled the situation, T-Mobile retained two longtime customers of 20+ years. That says a lot about the difference good leadership and great customer service can make.
Thank you, La’Joel and Diego, for listening, helping us, and turning an incredibly negative experience into a positive one. T-Mobile is lucky to have you both!”
“Aiden was extremely helpful to get our understanding and support. He made sure all check boxes were covered and spent the time needed. T mobile is the best company I've ever experienced.”
“Daryna is the person to see when you go there. She is friendly and knowledgeable. I am older and she took the time to answer my questions and explain everything very kindly. I cannot say enough about her, she will be the reason that I go back there.”
“When I meet with Scott St Mary out of the Yakima region, he was a great man explained everything to the point had great customer service. I will be referring people to him because of the work he does.”
“Donovan was the super helpful! He went above and beyond providing the information I needed to set up internet service with ease and transferring my phone line. If you get overwhelmed with tech I definitely recommend heading in and getting the help and having them walk you through it- they’re willing to take the time.”
7AM - 11:30PM
Tacoma
Internet Service Providers
“I have been struggling trying to get our internet properly running in the Key Peninsula area. The customer service agents are horrible! After nearly three years we finally landed a competent technician to the house. Nathan was outstanding! He took his time to investigate the issues and resolved them. The Key Peninsula deserves better service and higher powered internet. We applied for Starlink and can’t wait to drop CenturyLink. Until then, thank you Nathan for your high level of professionalism and willingness to assist with resolving our concerns. The Customer Service call center is worthless!”
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“Had our Fiber Internet install done today and we could not be happier. Customer service is great, an actual person picks up the phone! Install was fast and professional. Speed is fantastic! Highly recommend!”