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“I have been having difficulties with my TMobile SyncUp Drive ever since I had to upgrade to the new style. It flat out just didn't work. I went into a different location 3 times and they couldn't help me. I called customer service and still no luck getting it to work.
I walked into this T-Mobile and they were able to help me within in minutes. The problem? The SIM card on the new SyncUp wasn't linked correctly.
Thank you team for getting this resolved for me!”
“The staff is knowledgeable about the phones, services and discounts.
When you call the store they don't answer the phone all the time.
I've always received great service from the staff here.”
“I'm not sure why these guys get bad ratings. They were very kind and helpful. They listened to my problem and suggested an option that saved me a ton of money! I really appreciate the attitude of customers first rather than taking advantage of the vulnerable situation I was in. Thank you!!!”
“Outstanding customer service. Alexandria is a magical unicorn of patience and professionalism. Thank you so much for helping us get our seven lines ported over - I don’t know what we would have done without you! Five stars all day. ?”
“I just stopped by the T-Mobile store here on pacific and 38th for some minor adjustments on my phone. I also had a few questions. When I walked in Chelsea greeted me with a smile and she took charge. What a delightful person! Very professional. Thank you again Chelsea for your help. I'm extremely satisfied with the service you provided me today!”
“I don’t typically like Tmobiles AT ALL cause it’s stressful but this one if you ask for Diego, he’s the man. I did have to pay a lot of money to get out of my current situation but in the end I’m saving money and it’s cheaper! Shout out Diego”
“I had an amazing experience here at this location. The staff were so friendly. And helpful. Don’t pay attention to all the negative reviews. I’ve been inside this location and seen first hand what they deal with when it comes to difficult customers. And they handled it so well and professionally. Those are usually the ones to leave the poor review. But i don’t think it reflects on them accurately so i felt the need to express that. Thank you to Lex the store manager and all her employees that she’s done so well training.”
“The agent was friendly and was able to relieve my problem with getting me set up so the system would allow me to pay online. I have been battling with this issue for over a year and it now will save me time.
Friendly staff helped others in the store and when someone came in they were greeted.”
“Had an amazing experience upgrading a line. Courtney and Franklin were wonderful, willing to answer my many questions, and they took care to make sure everything went smoothly. I will make sure to return here for any future upgrades, they are highly recommended.”
“I would like to give a gold star to customer service agent Erica. She was patient with me updating our services . Kudos to her ! I really appreciate great customer service these days; it's very rare now.”
“Gary is an absolute legend. He helped me switch my phone line over, and I was in and out in literally 12 minutes. He did not try to sell me on anything, rather he was very informative and offered advice throughout our brief but extremely pleasant interaction. Gary, keep it up my man. 5 STARS!”
7AM - 8PM
Tacoma
Internet Service Providers
“I have been struggling trying to get our internet properly running in the Key Peninsula area. The customer service agents are horrible! After nearly three years we finally landed a competent technician to the house. Nathan was outstanding! He took his time to investigate the issues and resolved them. The Key Peninsula deserves better service and higher powered internet. We applied for Starlink and can’t wait to drop CenturyLink. Until then, thank you Nathan for your high level of professionalism and willingness to assist with resolving our concerns. The Customer Service call center is worthless!”
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“We had an issue with our connection on a Friday night. On a cold Feb. night in Cache Valley ya just want to stay in where it’s warm and watch some TV. I knew it was after hours so thought I’d just leave a voice mail and hope for a call back on Monday. I was pleasantly surprised to actually get an after hours call from Mitch asking me what he could do to get us up and going again. Mitch gave us some tech. suggestions and within 20 minutes we were back in business. We were very happy and impressed with their prompt and pleasant service!! ?Thanks Mitch !!!”