Macy's is an iconic department store offering a first class selection of top fashion brands, clothing, shoes, and housewares. Customer service receives mixed reviews, with some associates providing great, helpful assistance that goes above and beyond. However, other customers report not being approached for help. Some find the rearranged store confusing and note a disappointing selection in certain areas like glassware and plus-size clothing, which can feel small and generic with items smooched together. While a traditional go-to for many, the experience can vary.
Great customer service. They had what I was looking for and I was in and out in 15 minutes.
July 2024
I used to work at the Walla Walla Macy's, and now I can see this store in Kennewick going down too... the variety is small and simple, cutting back a lot. The Backstage area feels like you're shopping at discounted store.... no longer feels the the Macy's I know (former employee of 11 yrs)
June 2024
Very helpful for the fitting for my daughter's fashion show
