Macy's is an iconic department store offering a first class selection of top fashion brands, clothing, shoes, and housewares. Customer service receives mixed reviews, with some associates providing great, helpful assistance that goes above and beyond. However, other customers report not being approached for help. Some find the rearranged store confusing and note a disappointing selection in certain areas like glassware and plus-size clothing, which can feel small and generic with items smooched together. While a traditional go-to for many, the experience can vary.
