Verizon Wireless customers in Kennewick, Washington can expect exceptional in-person service at the Cellular Sales store on Clearwater Avenue. The wireless sales consultants, including standout employees like Hannah, Esther, Jacob, and Amber, are praised for their knowledgeable, gracious, and efficient assistance. Customers highlight the team's ability to navigate complex device upgrades and data transfers, as well as their willingness to go above and beyond - even responding to inquiries outside of business hours. The staff's teamwork and personable nature create a pleasant experience, with one reviewer even expressing interest in socializing with the employees in the community. While a few reviews mention longer than expected wait times, the overall sentiment is overwhelmingly positive. Clients appreciate the staff's efforts to ensure they leave with the right Verizon plan and accessories to meet their needs, including making them aware of valuable loyalty offers. With a focus on exceptional customer service, the Cellular Sales team provides Verizon customers in Kennewick with a seamless wireless experience.
Isaac provided excellent service; RJ did as well. Verizon must be paying these guys great because the service I received was top notch.
December 2024
Other than their own network in the store being slow for them it was just find
September 2023
Love Love Love this place. Always happy to help (and take my money lol) prefer this over the actual Verizon store anyways! Got watches, cellphones, and an iPad here. The staff is always friendly and I feel valued. We will be back!