Wells Fargo Bank in Kennewick is known for its personalized attention and empowering everyday banking with self-service tools. The team at this branch is praised for their excellent service, with one customer highlighting the diligence of a staff member who stayed past closing time to help resolve an issue with a hacked account. Customers appreciate the friendly tellers, but some note that the branch may be understaffed or poorly managed, leading to long lines and the occasional closure of the drive-thru. Despite these occasional challenges, Wells Fargo is seen as a bank that works well for many customers, particularly those who value its nationwide presence and support for HBCUs. Overall, the branch in Kennewick strives to help customers achieve their financial goals through personalized attention and a range of self-service tools.
Popped into lobby for a quick transaction. This was my first visit to this branch. I was warmly greeted by 2 tellers upon entering. There were no other customers inside, I was helped immediately. Both tellers were very friendly and cordial.
December 2025
We had a great experience, helpful knowledgeable assist with address change and ordering a new card, then the teller was friendly as well. Thank you
June 2025
Thank you very much to Lesly for her help. She was very friendly, professional, and had a positive attitude. She assisted me in opening a new checking account, very smoothly.
