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9AM - 5PM
4898 W Hildebrand Blvd #120, Kennewick
Banks
“I've been very loyal to my bank for the last 18 years but I couldn't ignore the lower loan rates Tri-Cu offered. There advertising turned my head. They were easy to work with and were speedy. Erin has been very professional and helpful in all my questions. It seems they always have some promo or another that you just can't ignore!”
9AM - 5PM
8909 W Gage Blvd, Kennewick
Banks
“Came to the Gage branch, I had a few questions regarding my account. Diana Corona was very knowledgeable and extremely helpful. I was able to get all my questions answered. She even informed me about the current rates on the CD accounts that are available. I walked out feeling very confident banking with Yakima Federal.”
“I do not Bank with Key bank, but needed so question answered that I've been trying to track down from 6 am to 12 pm. Tristian Curry was not only helpful, but very kind and understanding. He let me know that the situation I was in was not a great one and he would do what her could to help now and later on if needed. I felt understood, that my concerns were listen too, and he was so cheerful!”
9AM - 5PM
8551 W Gage Blvd Suite E, Kennewick
Banks
“I've been coming here for a while now and every time I do everybody's super friendly. Today I showed up 15 minutes early fully expecting I was going to have to wait in the parking lot. No big deal it is what it is. However a couple of the employees were out front picking up trash from whatever went down at BWW last night the doors were open so I walked in not realizing that they still were not technically open. However everybody was extremely nice and helped me out before they were even open.”
9AM - 5PM
6717 W Canal Dr, Kennewick
Banks
“Vanessa lead teller is sooooo nice as is the rest of the staff. Like her flowers she has. Makes it a pleasure when I have bills to pay :)
Keep up the great work!
Thank you very much!
Highly recommended”
9AM - 5PM
3115 W Kennewick Ave, Kennewick
Banks
“I had an amazing experience setting up my checking account. The team was very informative and helped guide me to the right account for me. The follow up since opening my account has been phenomenal as well with regular correspondence regarding the growth of my account. Thank you, Numerica!”
9AM - 5:30PM
4851 W Hildebrand Blvd, Kennewick
Banks
“I just wanted to share my experience May 22, 2026. I came to exchange some bills in order to get fresh new crisp bills for a trip that I’m going on and this was the first teller between three banks that actually went out of her way to help me even going to the other tellers and asking for their bills and I did not even ask her to do that. Super great customer service with a smile.Her name was Sophie and she is at the hildebrandt branch in Kennewick.”
“love banking here, but have to say Ryann is the MVP. She so nice & helpful. She always responds to me right away when I have questions & helps with whatever is asked. Thanks guys!”
9AM - 5:30PM
6401 W Clearwater Ave, Kennewick
Banks
“Kenzy was very kind for taking her time to help, she was very pleasant to work with. It was my first time going to this location and I would 10/10 go back because of her.”
“Baker Boyer Bank and Gary Grant are the best at what they do! This organization and Gary truly care about the people they serve. They are not just there to get you to put your money in their bank or loan you money with the wrong programs or products, they are there to guide and assist you with what your needs are. They are extremely personable and if they truly feel that you would benefit at a different institution for what you are trying to accomplish, they will tell you so and refer you. They aren't the big bank types, they truly want to get to know you and care about you. Great people and organization!”
“Jessica was very professional, helping me with my business account, personal, and also making sure I understood all of the terms and conditions of my new bank. Absolutely recommend this customer service.”
“I absolutely love this bank so far. Keyara was the person who assisted me in opening a checking and savings account and was very polite and informative. They even sent a follow up hand written card reminding me to enroll in paperless billing so I do not get charged a monthly account fee. 1000/10 The app is great imo and I love the dark mode design so much. I wish the 'lock your card' feature was more accessible as I worked in banking fraud and always keep mine locked. I only unlock when I am making a purchase and I frequently forget and need to access that quickly on the app when I am in a store or restaurant for example. I also love the website too and just how easy everything was. I am new to the area as a soon to be Game Design Graduate and finding a bank that I feel like I can trust is very comforting. I really hope they continue to be a great bank!”
“I just purchased my PERFECT home with the incredible help of Home Loan Officer Jose Filemon from Gesa. It would have never happened without his expertise and assistance. He got it done, he/we made it happen!!”
9AM - 5:30PM
4 N Union St, Kennewick
Banks
“Marilou at the customer service desk- went absolutely above and beyond to accommodate- I can’t express how much I appreciate her helpful attitude and kindness! She’s such a great asset at the bank- and I’m truly glad she was working when I needed her, today! THANK YOU SO MUCh!!! Love, Barbie Garcia”
“I was very impressed with the personalized and friendly service given to the three of us by Khurshed Sharifov. He patiently walked us through the steps and even expedited the delivery process. I appreciated his follow-up call to update us on the anticipated delivery by FedEx and a follow-up email, as well. Thank you very much!”
“The staff at Southridge STCU has always been very friendly and helpful every time I have made a transaction. I have dealt with many banks and credit unions in the past and STCU is one of the best!”
“This review is for the physical branch ar Kennewick, Wa, not the online services.
After my previous bank. Bank of the West was bought out, I eventually got locked out of my account.
The ONLINE services and phone center has been genuinely abysmal and horrible.
However, Phoenix at the Kenmewick branch has offered stellar service. Despite everything we still couldn't get me logged into my online account, amd i had to cancel my account, but I appreciate everything he did.
Online services get 0 out of 5 stars, Phoenix get 5 out of 5 stars.”
9AM - 5PM
3350 W Clearwater Ave, Kennewick
Banks
“I used this bank because it is right next door to my job. I felt super overwhelmed when I walked in with a huge check that I was never expecting to receive. I walked in and told them what I wanted, no questions asked they met my expectations. They were not pushy nor did they try to make me open accounts that were unnecessary. When i did not understand something they explained it to me so that it made sense. It was a very calm cool and collected transcripts and I am very please.”
9AM - 5PM
203 W 1st Ave, Kennewick
Banks
“I’m in my late 60’s. Over a lifetime, I’ve had a number of personal and business accounts at several different banks. Banner, in my experience, has been far and away the best bank for personal service and professionalism.”
“This location's Merril advisor Alejandro Maryuga is an absolute boss. He resolved a complex and time sensitive issue with care and efficiency. Somebody give this man a raise ?”
“Isa is the best! She’s always friendly and willing to go the extra mile to help out, they have had some changes in staff that I wasn’t happy with but Isa never lets me down!”
9AM - 5PM
30 Vista Way, Kennewick
Banks
“These folks helped me out of a tough situation. I was four hours from home on vacation and my wallet was stolen. The details are complicated, but their patience, kindness, and great advice helped me both short term and long term ( I only had one credit account with Chase, no deposit accounts, so it was easy). Thank you all (especially B)”
9AM - 5PM
3420 W Kennewick Ave, Kennewick
Banks
“I have read all the reviews and we were not very sure about going with my husband, but the truth is we were pleasantly surprised, they were very attentive and kind in terms of attention and explanation on how to manage our account, sometimes you have to give it a second chance .”
“Last week, I visited the Wells Fargo branch in Kennewick. I was a little worried after reading reviews before going, but Ms. Devin Maine, who handled our banking, was incredibly friendly and prompt in handling our banking needs, even providing us with updated information. While each customer may have different issues but we appreciate her assistance.”
“Today Danny was a hero to my 79 year old mom. He took the time to walk us through creating a work-around to gaining access to her much needed funds. His willingness to provide excellent customer service was amazing!”
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“I had a great experience working with nestor throughout the loan process. They were extremely knowledgeable, responsive, and took the time to explain every step clearly, which made the entire process feel smooth and stress-free. I truly appreciated their professionalism, patience, and dedication to making sure everything stayed on track. I felt supported and confident from start to finish. I highly recommend them to anyone looking for a seamless and positive loan experience.”