FedEx Office Print & Ship Center in Kent, WA is a one-stop shop for small businesses, offering printing and shipping expertise along with reliable customer service. Services include FedEx shipping, copying and digital printing, signs and graphics, passport photos, lamination, and binding. Customers can upload documents online for convenient pick-up. Many reviews highlight outstanding and exemplary customer service, with staff frequently going above and beyond. Employees are noted for being amazing, friendly, professional, fast, patient, and willing to help. They provide exceptional support by personally assisting with tasks like taping boxes, helping at computers, exploring options for the best shipping rate and fastest delivery, and solving technical problems. This service makes the shipping and printing process easier and can help customers meet deadlines. However, one recent experience was very disappointing, noting that a transaction was not handled properly. A customer was charged an Express rate instead of the least expensive Ground option, resulting in a much higher cost and slower delivery. Overall, the location receives high recommendations for its outstanding customer service and is described as providing an excellent and amazing experience.
Hats off to Rob and his team for their outstanding customer service. Willing to go the extra mile to make sure my shipment was properly packaged and sent with security tags. A rarity these days!
April 2025
Thanks to Rob, the Store Manager for providing excellent service!
Fast, friendly, professional.
Thank you FedEx Office, Kent Station!
April 2025
Excellent service provided by Annie. 5 star experience there.
