Lowe's Home Improvement is a reliable destination for all home improvement needs in Kent, WA. Customers can find a wide range of products, including gardening supplies, appliances, paint colors, and patio furniture. Many shoppers appreciate the competitive prices and good deals, especially on tools. However, experiences can vary within the store. Some customers have praised specific employees, like Oscar in lumber and manager John, who received high ratings for their helpfulness. In contrast, there are reports of less satisfactory service in other areas, where customers have faced challenges finding staff to assist with questions or product availability. For instance, one customer encountered frustration when handling a return due to an incorrect online order, which was compounded by an unhelpful associate. Overall, while many enjoy shopping at Lowe's for its variety and deals, there are mixed reviews about customer service consistency. Despite some isolated negative experiences, many loyal customers continue to return for their home improvement projects, valuing the store as a convenient and cost-effective option.
Andrea who works at the Lowes, in Kent on Pacific highway is the epitome of customer service. She sets the bar for how customer service. Lowes is lucky to have her.
June 2025
Oscar in lumbar gets 10/10 stars. Manager john gets 10/10 stars. Basically every other part of this store is 2/5 at best
May 2025
They always have everything I need and also they are very kind the staff is awesome.
