OnTrac offers an affordable and efficient ground delivery service that helps companies deliver packages quickly and reliably. Many customers appreciate the quick service, with some packages arriving days earlier than scheduled. Despite some delays and mixed reviews online, many customers report positive experiences, highlighting friendly and helpful drivers who ensure packages arrive undamaged and in good condition. Drivers are often courteous and attentive to customers’ needs, even explaining delays when necessary. Some customers have expressed concerns about delays and past negative reviews, but others believe that OnTrac’s service surpasses that of competitors like FedEx and UPS. Overall, customers seem satisfied with the delivery quality, affordability, and the company's efforts to improve. OnTrac's network aims to speed up deliveries while saving money, making it a reliable choice for businesses and shoppers seeking fast and cost-effective shipping.
They are really bad at delivering but not messaging, I haven’t had my package over a month now they are thieves.
September 2026
Every single package of mine through this carrier is delivered to the wrong address. Every ticket I submit to the issue is closed without resolution. Whether I reach a live agent through chat or not, they will not take responsibility or even engage with the issue being reported. Unacceptable lack of customer support.
August 2026
THE WORST. Your expected delivery day will change at least 4 times. I will NOT buy from retailers that use this SHIT service.
