Great Floors has experienced a positive transformation, earning praise for its welcoming and friendly environment. Customers have noted a significant improvement in the store’s service and professionalism, likely due to changes in management. The staff is described as kind, informative, and attentive to customer needs. One customer highlighted how a staff member listened carefully, asked pertinent questions, and provided excellent recommendations without feeling pressured to buy. Another appreciated the patience and support from a staff member who helped select flooring and countertops, using visual tools to ensure a good match. The selection process was made easy by staff members who guided customers through a wide range of options, making the experience quick and efficient. Installation services were also praised for being quick and professional, with staff going above and beyond to ensure customer satisfaction. Customers appreciated the ability to find all makes, models, and brands, with staff assisting in making the right choice. The store also coordinated tile work effectively, with helpful guidance from staff and contractors who handled unexpected obstacles skillfully. Overall, Great Floors has become a trusted place for flooring and tile needs, thanks to its improved customer service, knowledgeable staff, and quality work.
Great Salespeople (I think our salesman was Jake) and the people who work in the pickup bay were awesome! They helped us by re-rolling our vinyl flooring so that it fit in our truck better. Everyone was very nice & helpful.
September 2026
As a local contractor, I’ve been working with Tom Flask for 6 years and going. He IS the go-to guy! No matter how big or small my renovations have been, he treats me with the same accuracy, professionalism and respect. Thank you, Tom!
August 2026
Great Floors is supporting our non-profit by helping us with flooring for low income home owners. Thanks to Michael Schultz for helping us pull our first order together.
