O'Reilly Auto Parts store #3190 in Lacey, Washington, offers a wide range of parts, tools, and accessories, along with helpful store services such as free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. The store also provides brake rotor and drum resurfacing. Customers appreciate the knowledgeable and friendly staff, who are willing to assist with product education and vehicle concerns. For example, staff helped a pregnant customer by replacing a bulb without hesitation, and others received detailed advice on vehicle issues. The store’s team members often go above and beyond, with some employees earning high praise for their exceptional service and dedication. The store also features a free Loaner Tool program for those in need of tools in a pinch. While most interactions are positive, there was a minor inconvenience when a staff member asked unnecessary questions about vehicle specifics, which some customers found frustrating. Overall, the Lacey location provides reliable service, quality products, and a helpful team, making it a convenient choice for vehicle needs in the area.
Excellent in the commercial service department. The Martin Way location in Lacey has our parts to our shop within 15 to 20 minutes of contacting them. Very knowledgeable staff.
July 2026
I stopped in today after getting a new battery and I had them test the alternator. The gal, Maria that helped me was awesome!! She made sure the battery was ok as well as the alternator. She also helped tighten the neg. Cable to the battery since it was loose. Great service!!
March 2026
One of the best O'Reilly parts stores to go to hands down. Good customer service, always helpful. Ask for Dan at the counter he's one of the best to ask about parts. 👍
