Victra is a Verizon Authorized Retailer in Lacey, WA, striving to create the best possible experience. The store offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. The knowledgeable and dedicated store consultants provide fantastic, excellent service. Customers report receiving competent and caring help, with staff who are friendly, kind, personable, efficient, and extremely knowledgeable. They patiently listen and answer questions, helping to select new phones and accessories and get them set up and ready to use. The staff demonstrates a quiet confidence and remains unrattled by busy conditions or technical questions. They are tech savvy, informative, and explain things in understandable terminology. Through active listening and taking ownership of customer needs, they become a customer's advocate, looking for ways to maximize the benefits of a Verizon device, accessory, or plan. This common sense approach and core competency make customers feel they have their very own insider. The consultants are skilled at multitasking, ensuring all customers are taken care of, and their honest conversation can make resolving problems feel easy. The mission to connect technology to life in a trustworthy way is evident in these highly recommended interactions.
Great service. Have purchased my previous 3 phones here and will continue to use this store.
May 2024
Cami was amazing! She was the only one in the store and made sure that all customers were being taken care of. The can multitask with the best of them! She deserves a raise! Thank you so much Cami for your patience and help through getting a new phone. And for amazing conversation and service as I waited for my transfers!!
April 2024
They have great customer service and knowledgeable associates will definitely come shop there again!
