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“I went in to set up a business plan and had great customer service. Took some time but with 5 phones to move over from Verizon that is to be expected. Would definitely recommend this store.”
“Carlos understood my needs got what I needed plus what I wanted and it was nice easy process and his customer service was stellar if you stop in please ask for Carlos!”
“Thank you Abhi L. for being so knowledgeable, thorough and helpful. Being a new Verizon customer remove the stress on my end. Again thank you.
Also the store manager Carlton - thank you.”
“We went today to get a prepaid service and Carissa was amazing she is a rock star ⭐️ ⭐️⭐️⭐️⭐️ thank you for your great service !! Highly recommend this place !!”
“Extremely satisfied with the customer service here! I have been here several times buying 3 new phones and each time we have had a great experience. They explained the service and products and even sent me a follow up text to make sure everything got set up correctly. Literally every employee here knows their job and what customer service is! 10/10!!”
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“After days of frustration trying to resolve an issue with my watch through online customer service, I finally decided to visit the Maple Valley Verizon store — honestly expecting more of the same. Instead, I walked into one of the best customer service experiences I’ve had in a long time.
Sean immediately understood the situation and took ownership of the problem right away. He brought in Taylor for additional support, and together they went above and beyond to help me. Both of them were patient, professional, and genuinely determined to make things right. They spent nearly 30 minutes working directly with online customer service, advocating for me every step of the way.
What could have been another frustrating experience turned into the complete opposite. I walked out with a brand-new watch and, more importantly, a whole new appreciation for the Maple Valley Verizon team.
Huge thank you to Sean and Taylor for reminding me what real customer service looks like. You two absolutely crushed it!!”