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“We went in expecting that we would have to battle dragons and instead we dealt with Vi the manager who was a knight in shining armor! He helped disconnect 2 lines that we got at the fair, found that we were being charged for two upgrades on Netflix that we NEVER received. He was amazing and this is the reason that we have been loyal customers for over 24 years.”
“When my iPhone met its sudden end, I headed over to AT&T the very next day to get a new one. Jasmine, store manager, made the entire process easy and fun. She is kind, funny, professional, and personable. What a gem! I will return here for future service and products.”
“Excellent experience at this store. Had issues with changing providers, couldn't get service and Taylor at Maple Valley worked hard to get this resolved and I became a verizon customer . Thanks again for all your effort.”
“i am old and dumb. the young man on 4-10-2026 was one of the most helpful considerate, consummate, professionals ever. He does his job with joy and a smile. Thank you Sir.”
“My wife and I came in to get our phones upgraded and the customer rep Levi made it incredibly easy to get our new phones for as cheap as possible! Absolutely zero problems getting them setup as well. He even stayed with us after closing to make sure our phones had everything transferred with no problems!”
“The employees here are great! Fast service and very helpful. They made the process very smooth for me and overall professional. Definitely would recommend to fellow family and friends!!”
“I want to thank Derrick Brown (field service technician) for quickly helping us restore internet service. He was early, explained everything, taught me a litter bit about fiber and fixed everything promptly. He is a fabulous human being and another reason I love Sonic!!!”
“Nich, the store manager was outstanding, he greeted us played the role of friendly expert Associate, handed our customer service issues where we could not completely complete the install of the T Mobile Wireless Home Internet, we had a problem re-setting the username and password thru the T-Life APP, could not self-manage and self edit the password and username, we even had a shot at Tech, so Nich played all the roles, even the Tech and correctly walked us thru to the right spot in the APP and we could then customize and personalize our username SSID and the password and he did ditto for my spouse too. All of this within 5 minutes and all of our problems were solved on the first try. I could not get the total install of the Gateway router and the APP over the APP or over the phone, BUT Thanks to Nich, he got it done the first time. While we awaited fixes and upgrades to complete the transactions, he let us converse and get to know each other, so he made it seem like our repair visit was also a chance for both sides to establish rapport. Nich example reminds me it is worth the effort to come into retail store and get the in-person customer service done by an expert caring, great manager and employee like Nich. Aloha Mahalo.”
“Kenny Chan-Sales Pro-Mobile/Internet/TV saved me money on my monthly Internet bill-2Gb for my surveillance cameras & smart devices. He made me feel seen and helped within 15 minutes or less. See him@Xfinity Store-Outlet Collection Dr in Auburn, Wa Thanks again Kenny.”
“I had an appointment at 11 am at southcenter store. I checked in 15 minutes before and arrived minutes before my appointment time. The app said my rep was waiting at front but I had to wait 8 minutes. My representative was good to work with.”
“Carlos understood my needs got what I needed plus what I wanted and it was nice easy process and his customer service was stellar if you stop in please ask for Carlos!”
“The closing staff were willing to help me what's setting me up with a new phone to make sure that I got my phone even though it was closing time they had no problem with it I was impressed so T-Mobile got a couple of good hires there”
“I had a great experience at the store trading my phone in for an upgrade. Sean was amazing and took care of what I needed. I will go back and ask for him down the road . Great customer service.”
“Thank you Jose for being super helpful on bill payment options on T-Life App.
Friendly, professional, knowledgeable, thank you T-Mobile for excellent customer service at this location!
Steve
Renton”
“I had a fabulous experience with Bryan who helped me navigate the transfer from my old carrier to Xfinity and saved me $80 a month! Employees are always friendly and helpful when I come in.”
“Thank you for always accommodating my needs. I seem to crack my screen cover every other month. RAY is always there, and super helpful. It’s a delight to see him. 5 stars. ⭐️”
“This was my first time in this store and I was greeted and assisted in under 10 minutes on a busy Saturday. Jassem was incredibly helpful and quick to take care of my question. Saved me $30/mo on my bill and doubled my internet speed! He was super friendly and I appreciate everything he did to help me.”
“I appreciate the help I got from renton xfinity store. They understood what I needed and when the item was defective, they quickly processed the return and they did the utmost best to help me with my son's ipad. I appreciated the sales rep's understanding and sympathy towards my son.
Thank you Xfinity in RENTON ??”
“The Person who Helped Me through the process to Resolve things was Very Good 👍🏾😊 She is a Asset to your company and a Pleasure to deal with 😁”
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“I always get great customer service at T Mobile, and especially this particular store. The cell service is decent, but the customer service is why I choose to stay with them.”