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“I always get great customer service at T Mobile, and especially this particular store. The cell service is decent, but the customer service is why I choose to stay with them.”
“Braeden, Orianah, and Rahmel gave literally the best experience i’ve ever had in a cell phone store. i couldn’t have asked for a smoother transition coming from T-Mobile. fortunately i’ve been freed from the pink tyrant, and am so happy to be with the boys & girls in Blue!!!! god bless America”
“After days of frustration trying to resolve an issue with my watch through online customer service, I finally decided to visit the Maple Valley Verizon store — honestly expecting more of the same. Instead, I walked into one of the best customer service experiences I’ve had in a long time.
Sean immediately understood the situation and took ownership of the problem right away. He brought in Taylor for additional support, and together they went above and beyond to help me. Both of them were patient, professional, and genuinely determined to make things right. They spent nearly 30 minutes working directly with online customer service, advocating for me every step of the way.
What could have been another frustrating experience turned into the complete opposite. I walked out with a brand-new watch and, more importantly, a whole new appreciation for the Maple Valley Verizon team.
Huge thank you to Sean and Taylor for reminding me what real customer service looks like. You two absolutely crushed it!!”
“I went in to set up a business plan and had great customer service. Took some time but with 5 phones to move over from Verizon that is to be expected. Would definitely recommend this store.”
“The employees here are great! Fast service and very helpful. They made the process very smooth for me and overall professional. Definitely would recommend to fellow family and friends!!”
“My phone was not working acting up just crazy and so I had to actually go to the T-Mobile store on Rainier avenue next to the Taco Bell. JORDAN was the agent that helped me. I just want to say that he was very professional kind and patient, and answered all my questions. He is the type of people that we need to find more of, that are in the customer service field. I will never forget how patient he was. And also informative, I wish that we could find More people like him that work with people on a daily basis, ,would make the world a better place. And not dealing with people that have a job that are just doing their job for a paycheck and not doing what their job description requires of them. Thank you so much, Jordan,
With your personality and attitude, you will go places. Nina B.”
“I want to thank Derrick Brown (field service technician) for quickly helping us restore internet service. He was early, explained everything, taught me a litter bit about fiber and fixed everything promptly. He is a fabulous human being and another reason I love Sonic!!!”
“Amazing customer service… I met Net he’s really cool guy. I’d definitely ask for him next time o go in. Very informative and professional.
Thank you so so much.”
“Carlos understood my needs got what I needed plus what I wanted and it was nice easy process and his customer service was stellar if you stop in please ask for Carlos!”
“Kenny Chan-Sales Pro-Mobile/Internet/TV saved me money on my monthly Internet bill-2Gb for my surveillance cameras & smart devices. He made me feel seen and helped within 15 minutes or less. See him@Xfinity Store-Outlet Collection Dr in Auburn, Wa Thanks again Kenny.”
“We recently moved 3 phones from T Mobile to Verizon. We have been with T Mobile for over 20 yrs so this was a big change. Kiet Le was our sales rep. He was very helpful, courteous and went the extra mile to help us. We greatly appreciate his support.”
“I would like to give a huge shoutout to EJ for providing truly outstanding customer service. EJ showed exceptional patience and took the time to clearly explain and re-explain information whenever I misunderstood something. The level of knowledge, professionalism, and willingness to help me, made the entire experience smooth and stress-free.
EJ went above and beyond, and I genuinely believe they deserve to be recognized for the excellent service provided to a newly established Tmobile member. Thank you, EJ, for your dedication and support!”
“ALDO is the best in this location.
I had an amazing experience at T Mobile! From the moment I walked in, the staff were friendly and helpful. Aldo made the whole process smooth, ensuring I felt comfortable throughout. The customer service was top-notch, and I'll be returning!”
“I had an amazing experience at t Mobile in Kent Station. Khiana was incredibly patient, kind, and professional. She helped us through the entire process, answered every question, and made sure everything was perfect before we left. It’s rare to find such genuine customer service — she truly went above and beyond! Definitely deserves more than 5 stars!”
“Great guy
But I do want to save everyone a trip to this place, try buy the phones threw the app JOSE mentioned they cant order or pay for a new phone its all done by the app, so save your self a trip and just buy thebt mobile app”
“We had an issue with our billing after returning a modem approximately four months ago, as we continued to receive charges. The staff at Xfinity were very helpful in resolving this matter. In particular, Karan provided excellent assistance and demonstrated a professional and supportive attitude throughout the process. He helped ensure that the incorrect charges were reviewed and reversed. We truly appreciate the prompt and courteous service.”
“I appreciate the help I got from renton xfinity store. They understood what I needed and when the item was defective, they quickly processed the return and they did the utmost best to help me with my son's ipad. I appreciated the sales rep's understanding and sympathy towards my son.
Thank you Xfinity in RENTON ??”
“Extremely satisfied with the customer service here! I have been here several times buying 3 new phones and each time we have had a great experience. They explained the service and products and even sent me a follow up text to make sure everything got set up correctly. Literally every employee here knows their job and what customer service is! 10/10!!”
“Staff is very nice , patient and very professional. Aksoo and arsh were very helpful and they are very knowledgeable and friendly
Went back in today with a friend to look at services and employee Evan was very helpful!”
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“We had a great experience at our local Verizon store! EJ helped us with our iPhone upgrade and was incredibly friendly, kind, funny, and helpful throughout the whole process. He took the time to walk us through all the available options and deals so we could make the best choice without feeling rushed.
We also really appreciated the manager stepping in to help resolve a tech issue with a previous order—great customer service all around.
We’ve been coming to this location for a few years now, and the service has consistently been excellent. It’s always a positive experience, and this visit was no exception. Highly recommend this team!”