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“Darby is consistently taking care of people and their banking needs. A couple of times I have questioned her (after going into another bank) and she laughs and says, "We would never do that such and such." Great bank with excellent services made real by the best people.”
“Mark is very knowledgeable and very good in what he does. Mark helped us with every step of the way to get the loan approved, closed and funded. He is highly recommended. We will forever be thankful and grateful to him. He went above and beyond to help us fund the loan (e.i. communicating with the contractor, city personnel for the permits, engineer, and so forth). Mark can make the impossible...possible. Thank you Mark for helping us and we highly recommend you.”
“The best. The lovely and wonderful staff always make sure we have whatever we came to do. There is never very much of a wait and they always know my family when we go in. It’s nice.”
“Wanted to share a great experience I had at the Mill Creek branch, staff were professional and knowledgeable. Wanted to especially call out Sarika who had helped with issues with internet banking, stayed with me until the issue related to the credit card/debit card was taken care, and was very crystal clear with the next steps to be taken. Iam very much satisfied with the top notch customer service that I received from her, thank you!”
“I don't write reviews often, but this definitely warrants a superior review. This Mill Creek, WA branch is phenomenal; fantastic customer service, great environment and superior quality. Specifically, I have to call out Lucas Bolles and Alex Wallet for their superior customer services and expertise. I've refinanced with Lucas multiple times in the past two years and he's been exceptional every time. I recently just worked with Alex Wallet and he also provided phenomenal customer service and was on top of everything, which made the process very simple and straight forward. Thank you both! I'm definitely a repeat customer!”
“I have been banking at this branch for almost 20 years and gone through several company name changes with them. But the changes have always been seem less and easy. The people are great and always helpful and friendly. I have never had to wait more than a couple minutes for service due to the bank's small nature, unlike other more popular banks with 20 minute wait times. When you need to call the bank you get a real person right away. I definitely want to keep banking here for years to come.”
“Came in for Notary appointment few times. Rajinder Birk was amazing to work with. She was very punctual, professional, thorough and helpful in completing the notary! Highly recommended”
“I made a big and embarrassing mistake when trying to open an account and the bank representative, Prathiksha, was calm and super kind when we discovered what I had done. She talked me through it and offered her time without making me feel rushed. It's hard to find good customer service like this and it means a lot to me when it happens. Thanks so much, Prathiksha!”
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“Above and beyond friendliness and assistance from Sergio today. Folks like Sergio are why I have banked with this credit union for so many years!
Paid off my first car with BECU. Mortgage is next!”