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“Darby is consistently taking care of people and their banking needs. A couple of times I have questioned her (after going into another bank) and she laughs and says, "We would never do that such and such." Great bank with excellent services made real by the best people.”
“Mark truly went above and beyond with his service. I honestly cannot express the level of gratitude I have for his dedication. This was my first home purchase, and ended up being an extremely difficult process for circumstances out of anyone's control. Yet Mark helped me understand and advised me through it all. He went beyond the work of a lending officer to guide me through this. I am pretty young to have been doing this by myself, and can guarantee I would not have been able to get this done without him. I could never thank Mark enough for helping me get my dream land and home.100% recommend!”
“Wanted to share a great experience I had at the Mill Creek branch, staff were professional and knowledgeable. Wanted to especially call out Sarika who had helped with issues with internet banking, stayed with me until the issue related to the credit card/debit card was taken care, and was very crystal clear with the next steps to be taken. Iam very much satisfied with the top notch customer service that I received from her, thank you!”
“I don't write reviews often, but this definitely warrants a superior review. This Mill Creek, WA branch is phenomenal; fantastic customer service, great environment and superior quality. Specifically, I have to call out Lucas Bolles and Alex Wallet for their superior customer services and expertise. I've refinanced with Lucas multiple times in the past two years and he's been exceptional every time. I recently just worked with Alex Wallet and he also provided phenomenal customer service and was on top of everything, which made the process very simple and straight forward. Thank you both! I'm definitely a repeat customer!”
“Came in for Notary appointment few times. Rajinder Birk was amazing to work with. She was very punctual, professional, thorough and helpful in completing the notary! Highly recommended”
“I made a big and embarrassing mistake when trying to open an account and the bank representative, Prathiksha, was calm and super kind when we discovered what I had done. She talked me through it and offered her time without making me feel rushed. It's hard to find good customer service like this and it means a lot to me when it happens. Thanks so much, Prathiksha!”
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“Have been a member of this bank for many years.Always have excellent customer service.Shout out to Nick he was attentive,knowledgeable and portrayed excellent customer service that made me feel comfortable. Keep up the good job”