Avis Car Rental Olympia operates one of the world's best-known car rental brands. Avis is one of the world's top brands for customer loyalty. Customers have consistently praised the excellent customer service provided by the staff at this location. When a customer encountered an issue with their rental charges, the staff member Lauren was very kind and helpful in explaining the charges and providing instructions on how to resolve the problem, even though she could not fix it directly. Another customer was grateful when a lost item was found and returned to them after they had returned the vehicle. The Lacey office was praised for its convenient location near the customer's hotel, and the staff member Tyler went above and beyond to address the customer's concerns, ensuring they could enjoy their road trip through the National Parks. A particularly noteworthy experience was with the staff member Brandon, who went to great lengths to find a suitable replacement vehicle for a customer when the original rental did not meet their needs. Brandon answered the phone promptly, followed up multiple times, and ensured the replacement vehicle was ready for the customer in a timely manner, despite the challenges of a smaller office location. Overall, Avis Car Rental Olympia has consistently provided excellent customer service, with staff members who are pleasant, accommodating, and go the extra mile to ensure customer satisfaction.
Car was ready to go when we got there, we had some issues with connecting our phones but after going back they took time to help us. Well pleased with the Toyota Camry!
April 2026
I have been renting from AVIS for a few years now. My last rental I was helped by Tyler and he was extremely friendly and made what could have been a simple transaction into a great experience.
April 2026
While traveling, I used Avis to rent a car. When I arrived at the Lacey location, I was greeted by Tyler. He was incredibly helpful and provided excellent customer service. If you are going to be traveling in this area, I highly recommend going through this Avis location. Ask for Tyler!
