Freightliner Northwest is an Elite Support Certified Freightliner and Western Star dealership location that offers a wide range of services. The facility features an Express Assessment, a 12-bay shop, trailer parking, a spacious drivers' lounge with Wi-Fi and TV, as well as showers, laundry, RV parking with hookups, and pet kennels. They provide complete engine, chassis, RV coach, bus, and Allison Transmission service, along with a parts warehouse and new and used truck sales. Customers have praised the friendly and helpful staff, both in person and on the phone. They appreciate the convenience of the parts pick-up system, where customers can simply provide their bin number, and the staff will retrieve the part and turn the screen around for them to verify. The service department has also received positive feedback, with customers highlighting the efficient and easy-to-work-with staff, such as Todd. One customer even mentioned that the new service manager, Will, reached out personally to ensure their issue was resolved, which was greatly appreciated. Overall, Freightliner Northwest is described as an excellent facility that provides top-notch service and cares for its customers' needs, from accommodating emergency situations to fitting customers' busy schedules.
in my opinion they charged way more than they should have for the job they did but life goes on they did an excellent job and got me in and out same day that was very much appreciated I know I have a brand new radiator
May 2025
I'd like to thank Jordan and Tim for being so helpful. I appreciate your customer service.
March 2025
UPDATE: Will, the new service manager, reached out to me personally and is determined to make it right. I appreciate the effort and I will be returning for future services.
