Sound Credit Union in Olympia is a community-focused financial institution known for its free checking accounts, competitive rates, and personalized service. Many members appreciate the friendly and compassionate staff, highlighting exceptional experiences with team members who go above and beyond to assist. The credit union offers a range of services, including auto loans, business loans, and high-yield savings accounts, catering to various financial needs. However, several reviews point out areas for improvement, particularly regarding customer service and communication. Some customers have faced challenges in contacting their lenders and have reported frustrating experiences with auto loans, including issues with documentation and autopay setups. Complaints about long wait times for customer service and problems with order fulfillment, such as undelivered checks, have also been noted. Despite these concerns, long-term members express overall satisfaction, with many stating they have never had a bad experience. The Olympia branch's convenient location near Providence St. Peter Hospital, along with free parking and nearby shopping, adds to its appeal. Overall, Sound Credit Union strives to provide a supportive and secure banking experience, making it a popular choice among Washington residents.
Thank you Kevin, for helping me open my accounts today. You helped me feel like a human being, and acted with care for your Community. Keep following the company Mission!
September 2023
Been a member for over 40 years. I have never had a bad experience. Recently applied for a loan for a new "toy". Lisa could not have the experience any easier. Love this Credit Union.
December 2022
Helpful, knowledgeable, friendly and prompt. I was there to get a new card. Took 10 minutes!
