Sound Credit Union in Olympia is a community-focused financial institution known for its free checking accounts, competitive rates, and personalized service. Many members appreciate the friendly and compassionate staff, highlighting exceptional experiences with team members who go above and beyond to assist. The credit union offers a range of services, including auto loans, business loans, and high-yield savings accounts, catering to various financial needs. However, several reviews point out areas for improvement, particularly regarding customer service and communication. Some customers have faced challenges in contacting their lenders and have reported frustrating experiences with auto loans, including issues with documentation and autopay setups. Complaints about long wait times for customer service and problems with order fulfillment, such as undelivered checks, have also been noted. Despite these concerns, long-term members express overall satisfaction, with many stating they have never had a bad experience. The Olympia branch's convenient location near Providence St. Peter Hospital, along with free parking and nearby shopping, adds to its appeal. Overall, Sound Credit Union strives to provide a supportive and secure banking experience, making it a popular choice among Washington residents.
The Agent Melinda was great, nice, patient and very professional. My spouse and I really appreciate her service.
March 2026
My 5 stars all go to Candice at the Martin Way Branch. She bent over backwards to help make everything as smooth and timely as possible when we set up our car loan. She was so patient and so efficient. 10/10 for her. She definitely deserves a raise.
March 2026
I particularly love this branch because of the exceptional customer service provided by Mrs. Candice she’s highly knowledgeable and professional, but the overall customer service is top notch.
