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“I was a Kitsap Bank customer for over 20 years. I recently moved out of the area, and switched banks for accessibility and convenience. Over the last few years, I had the pleasure of dealing with Lynda Douglas in Port Townsend on several occasions. She was always responsive, friendly, and genuinely helpful. I will miss the customer service I grew to expect from Lynda and all of the great people I dealt with over the years. Thank you,”
“Could be a 5. The staff are efficient, helpful and friendly. I rarely have to wait in line for more than a minute or two. I do most if my bank business on line and find the website easy to use.”
“Personal attention, always given! Small local banking institution, But treated like a king, or queen! Doesn't matter who you are! They LOVE your business, and YOU as well! I have banked with the PORT TOWNSEND BRANCH FOR OVER 24 YEARS! LOVE THEM ALL, DI, PAULEEN, LAURIE AND KADE. YOU NEED TO KNOW, HOW MUCH WE ALL APPRECIATE THE WHOLE CREW! JAN KEMP AND TOD EASTON.”
“Great service. Quit complaining about the hours. Just glad to have them there. Such a shame you have to stand at the drive-through. At least the branch is still here.”
“Opened my account online which was super easy. Branch is well staffed and everyone is very friendly. Just closed our mortgage with them which was a great experience.”
“The Port Townsend Branch takes pride in knowing their customers and will greet you as soon as you walk into the branch. First Federal is truly a local community bank!”
“I've always had very friendly, courteous, and professional service at this branch. I actually think it's more a symptom of the lovely people in Port Townsend than the bank itself. I've been to many horrible branches of WFB in California and elsewhere. But I'll take the welcoming local service gladly and gratefully. That's why I love living in this wonderful community. As far as the bank itself, if I wasn't so financially immersed and entangled with multiple financial products, I would have left them a long time ago. I despise their ethics and questionable practices. Hopefully I'll be able to do something about that someday. Meanwhile, this review is about this branch only. They're not responsible for the policies and restrictions of their corporate office, and they seem to do their best to make my experience as pleasant as they can under the circumstances.”
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“I've worked with the Port Townsend First Security Bank for the past 6 years when I started my Dental Practice in town. They have always been very knowledgeable, professional, and going out of their way at being helpful in working through all the banking needs of running a business. They brought up things I didn't know I needed, and made the whole process comfortable. They are a delight to work with, and I know they have my back.”